Can I change my collection time-slot?
Please remember to collect on your selected date within your time-slot when possible.
Please remember to collect on your selected date within your timeslot when possible, although please note that we hold onto orders for up to 48 hours in-store, and up to seven days when booked at external collection points.
Unfortunately, we are unable to change your time-slot once booked. However, you can cancel your order through your online account, if required. You can simply manage and track the order you placed online here. You just need your order number from your order confirmation email and email address. However, once your order begins to progress through our system we may not be able to amend or cancel it via this method. In this case please let us know.
Did you find this useful?
Thank you for your feedback!
What particular parts of our answer do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
Click & Collect appointments cannot be changed once the order has been placed.
Read moreClick & Collect orders are held for an extra 48 hours after the end of your scheduled pick-up time, but it is not possible to change the pick-up date or time.
Read moreWe let you choose a convenient delivery or collection date at the checkout stage both online and in store.
Read moreIf you are unable to collect your order, do not fear. We now offer a 48-hour retention period that begins at the end of your collection slot.
Read moreYes you can! You can now order online, and choose to collect it from any one of our stores.
Read moreYou have 24 hours to collect your order from a Collect Near You point.
Read more