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How does Parcel Delivery work?

To use this service, add smaller items to your cart, select the 'Parcel Delivery' option at checkout, and provide your delivery address and any special instructions. You'll receive a confirmation email with estimated delivery dates, and tracking information will be provided once the order is processed. On delivery day, ensure a safe place is available if you're not present and check for any issues immediately upon receiving your order. If you notice any problems (such as missing or damaged items), contact IKEA Customer Support.

  1. Placing your order
    1. Add eligible small items (such as decorations, textiles, and accessories) to your shopping bag.
    2. Select 'Home Delivery' (Standard Parcel Delivery or Express Parcel Delivery option) at checkout.
    3. Enter your delivery address.
    4. Review the delivery price, which is calculated based on product weight and other order-specific factors shown at checkout.
    5. Complete your purchase.
    6. After purchase, a confirmation email is sent. This email includes estimated delivery dates.
      (Estimated delivery dates may vary slightly due to logistics and carrier processing times.)

  2. Order changes and cancellations
    • Parcel orders cannot be modified once they have been placed.
    • Parcel orders can only be cancelled before the order is dispatched.
       
  3. Order processing and dispatch
    • After the order has been processed, tracking information is provided.
      - Tracking details are sent by email.
      - Tracking details are also available via the designated carrier tracking site (for example, DPD)
    • To track your parcel, use one of the following:
      - The tracking link, provided in the email.
      - The tracking link in the My Purchases section online.
      - The designating carrier tracking site (such as DPD).
    • Orders are dispatched from a central warehouse (or a local fulfilment centre)
    • Your order may be split into multiple packages if required.
      - If your order is split, you may also receive more than one delivery. You should be able to see further information on the carrier tracking portal.

  1.  Delivery process
    • Packages are delivered within the estimated delivery window provided at the time of dispatch.
    • During the delivery window, you must ensure one of the following:
      - You are available at the delivery address to receive the package, or
      - Ensure that you have selected an alternative delivery arrangement with the parcel carrier (deliver to neighbour, leave in a safe place, etc.)
    • If you have an existing account and delivery preferences set with the parcel carrier, these may apply to your delivery by default.
    • If delivery is unsuccessful because you are unavailable and no alternative delivery arrangements have been made, redelivery may be required.
      (Additional charges may apply for re-delivery.)
    • Re-delivery arrangements must be made directly with the parcel carrier.

  1. Post‑Delivery
    • Upon receiving your delivery, please ensure to:
      - Confirm that all ordered items have been delivered
      - Inspect the packaging and products for any visible signs of damage.
    • If any products are missing or damaged, the issue must be reported to IKEA as soon as possible.
    • For missing or damaged products, please contact us to report the issue to IKEA Customer Service.

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