How does Parcel Delivery work?
To use this service, add smaller items to your cart, select the 'Parcel Delivery' option at checkout, and provide your delivery address and any special instructions. You'll receive a confirmation email with estimated delivery dates, and tracking information will be provided once the order is processed. On delivery day, ensure a safe place is available if you're not present and check for any issues immediately upon receiving your order. If you notice any problems (such as missing or damaged items), contact IKEA Customer Support.
- Order placement
a. Add your smaller items (decoration, textiles, accessories) to your shopping bag, then select 'Home Delivery' (Standard Parcel Delivery or Express Parcel Delivery option) at checkout.
b. Enter your delivery address and review pricing based on weight and other specifics provided at checkout.
c. Complete the purchase and check for a confirmation email detailing estimated delivery dates which are subject to slight variations.
d. Unfortunately, we are unable to modify parcel orders that have been placed. Cancellation of parcel orders can only be made before it is sent to dispatch.
- Order processing and dispatch
a. Once the order is processed, the tracking information will be provided via email and on the designated tracking site (such as DPD). Monitor the tracking details using the provided order number and the tracking link (via DPD or the online Track and Manage tool) to monitor your parcel’s progress. Familiarise yourself with the tracking tool so that you can monitor progress.
b. Your order is dispatched from a central warehouse (or a local fulfillment centre) and may be split into multiple packages if necessary. There might also be split deliveries if your order contains multiple packages.
- Delivery process
a. Packages are delivered within the provided estimated window.
b. Be available or ensure a safe place is available for the driver to leave the order if you are not at the property during delivery hours (if you already are a DPD app user, please remember to check that your saved location preference allows for home delivery) or contact the parcel provider if delivery fails. If you’re not available and no safe place is provided, re-delivery may be needed (please note additional charges could apply). Contact the parcel service directly to arrange a re-delivery.
- Post‑Delivery
a. Upon receiving your order, check that all items have been delivered and inspect the packaging for damage.
b. Any missing or damaged items should be reported to IKEA as soon as possible. Contact IKEA customer support here.
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