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Do I need a receipt for a return, and how will I receive my refund?

We need a receipt or other proof of the purchase made for a refund. A refund will always be made to the original payment method or an IKEA refund card.

For purchases made in-store and online, you will always receive a receipt or order confirmation, which you can use to make a return. If the receipt for a purchase made in a store has been lost or you did not identify yourself as an IKEA Family member when you made the purchase, we can search for the receipt in our system.
We need as accurate information as possible about the purchase in order to search for the transaction. In this case, please provide us with the following information:
  • Date of purchase
  • Location of purchase
  • Exact total amount
  • The last 4 digits of the debit/credit card used

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