What should I do if my product is subject to recall?
If an IKEA product you own has been recalled, please stop using it immediately. Visit your nearest IKEA store or contact IKEA Customer Service to return it.
All IKEA products are thoroughly designed and tested to ensure customer safety and compliance with applicable standards and legislation. Despite these testing standards, there are rare occasions when certain products must be recalled due to a previously undetected safety concern.
When an IKEA product is recalled, stop using the product immediately. If it requires a power source, please disconnect it as an extra precaution. You can return the product and receive a full refund by taking it to an IKEA store or by contacting IKEA Customer Service online, depending on what's most convenient for you.
Bring the product to an IKEA store
If the product is small and you feel safe enough to move it, bring it to your nearest IKEA store as soon as possible. Please note that recalled products cannot be returned to Plan & Order Points or distribution center.
Once you’re at the store, head straight to the Customer Service desks, which are usually located near the entrance/exit. If you still have your receipt, you will be able to get a refund to the original purchase method. If you used your IKEA Family card at time of purchase, you can also find your receipt by by logging into your account and going to 'Purchase History'. If you do not have a receipt for the recalled product, you will receive a refund on a digital refund card.
Contact IKEA customer service online
You can contact IKEA customer service online either via chat IKEA.fi/chat or by calling 09 3482 9400.
A Co-Worker helps you by creating a return for a product that is being recalled. If the employee finds your receipt/proof of purchase, you will receive a refund to the original payment method used to purchase the product. If you can't find the receipt or you paid for the item in cash, you'll get a refund on your digital refund card.
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