How can I return an order delivered by transportation?
You can either return the delivered order to our store or order an return transportation.
If you have received an order by delivery to your home, you can return part of your order or the whole order without charge to IKEA store or by ordering an return transportation for your order. This also applies to orders with collect from IKEA location.
Return transportation is chargeable and it's cost is the same as the home delivery with carry-in fee, determined by zip code. If product is exchanged to another, delivery cost is charged twice.
In return transportation, order confirmation serves as receipt, according to which are being returned. Refund for returned products will be made to the original payment method, when the returned products have arrived to our store.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
Did you pick up your order from an IKEA location? You can return the ordered products either directly to a store or by parcel return.
Read moreYes, you are able to return to any IKEA store.
Read moreIf you are unable to return the product to the department store, it is also possible to return the product via Posti in some cases.
Read moreIf you receive a product you did not order, first check whether it's an extra item or if something from your original order is also missing. If items are missing, contact IKEA Customer Service in-store or online, and a co-worker will assist you with returning the incorrect items and getting the missing ones. If you've received extra items, verify on the purchase invoice whether you've been charged, then contact IKEA Customer Service for guidance on how to proceed.
Read moreMattresses, pillows and duvets can be returned if unopened, within 365 days and you can exchange the product within 90 night test run.
Read moreYou can register a return in advance to make your returning process easier.
Read more