What happens to old products collected through the removal service?
Through the removal service, old furniture and mattresses are collected when the new product is delivered. The products are handed over to our partners for further handling.
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You can order a removal service from us for a home appliance, bed or sofa, when you order a new similar product.
Read moreIt is important to us that your new mattress is suitable for you. If after a while you discover that your mattress is too firm or too soft, you can bring the mattress back and simply change it for another.
Read moreIf it is still possible to make changes to the time of the home delivery, it is therefore also possible to change the time of removal service.
Read moreThe removal service can only be purchased in connection with the Delivery to your address - carried inside service.
Read moreUsing the Pick-up at an IKEA store service is easy. Add the products you want to your shopping bag and select Pick-up at an IKEA location as the delivery method at checkout. Then choose the pick-up location and pick-up time that suits you. We’ll send you an order confirmation with the details by email or text message. When your order is ready for pick-up, we’ll send you a separate pick-up notification. Please wait for this notification before heading to pick up your order.
Read moreIf a product has been delivered to you in a damaged state, please report this as soon as possible through 'Track & manage my order' or by reaching out to IKEA Customer Service either online or in store.
Read more