How do I order removal service?
You can order a removal service from us for a home appliance, bed or sofa, when you order a new similar product.
You can purchase removal of an old matching mattress, sofa, armchair or household appliance when a new product is delivered, provided that you choose Delivery to your address – with carry-in.
The removal service costs EUR 25 per item collected. The old matching product is collected at the same time as the new product is delivered and handled further according to the service procedures.
You can purchase the service at an IKEA store with the help of our staff. When shopping in the IKEA online store, add the removal service to your order during checkout if it is available for the selected product and delivery address.
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It is important to us that you find a mattress that suits you. If the mattress or mattress topper you purchased feels too firm or too soft, you can exchange it in accordance with the terms of the Love it or exchange it benefit.
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Read moreIf it is still possible to make changes to the time of the home delivery, it is therefore also possible to change the time of removal service.
Read moreThrough the removal service, old furniture and mattresses are collected when the new product is delivered. The products are handed over to our partners for further handling.
Read moreWe have compiled the prices and other information for our delivery options on the same page, except for the home delivery cost.
Read moreIf you receive a product you did not order, first check whether it's an extra item or if something from your original order is also missing. If items are missing, contact IKEA Customer Service in-store or online, and a co-worker will assist you with returning the incorrect items and getting the missing ones. If you've received extra items, verify on the purchase invoice whether you've been charged, then contact IKEA Customer Service for guidance on how to proceed.
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