Will you contact us if the delivery of the order is delayed?
Deliveries can sometimes be delayed. We apologize if your order has been delayed.
In the case of parcel delivery, we recommend waiting for the arrival notification. In the case of an order delivered to your home by delivery, we will contact you about late delivery to arrange a new delivery time.
You can track the progress of your order on the Track and manage orders page by entering your order number and email address or phone number. If you need help with a delayed order, please contact our customer service via chat or phone.
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Why all items in my cart are not available?
The shopping cart shows you the products that are available for purchasing.
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Where can I see the prices for the available delivery options?
We have compiled the prices and other information for our delivery options on the same page, except for the home delivery cost.
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How do I exchange a product for a new one in a department store?
Apologies if the product is not decent. The product can be exchanged for a new one at the Exchange and Return Points of our department stores with a receipt.
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How to proceed, if products are missing from my order?
We kindly ask you to compare the shipping list with the items you received in your order and insides of the packages fully.
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What delivery times do you have?
We typically deliver parcel shipments within 3-5 days and car deliveries within 1-5 days.
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What does the delivery time window mean?
The delivery time window is selected for the implementation of the transport service.
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