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How is your customer service available and open?

Here you'll find our contact information and opening hours. We're open almost every day, and chatbot Aava is available to help you at any time.

Our customer service is available via IKEA chat, contact form and phone. If you contact us through the contact form, we will respond to you within approximately 4 weekdays. You are welcome to visit our stores, our customer service can assist with all matters.
The quickest way to contact our customer service is via chat.
  • Chatbot Aava can answer most questions and, if necessary, connect you to a customer advisor when customer service is open.
  • Yellow chat icon can be found from the bottom right of the page.
You can send us a message via contact form
  • If your matter is not urgent, please send us a message via contact form.
  • We will answer to your query via phone in a few business days.
The customer service phone number is 09-3482 9400
  • No additional costs
Want to make changes to your order?
Customer service opening hours
Phone
  • Mon-Fri 9.00-18.00
  • Sat-Sun 10.00-16.00
Chat
  • Mon-Fri 9.00-20.00
  • Sat-Sun 10.00-18.00
Special opening hours
Phone
  • 3.4. Good Friday: 10.00-16.00
  • 4.4. Easter Saturday: 10.00-16.00
  • 5.4. Easter Sunday: 10.00-16.00
  • 6.4. Easter Monday: 10.00-16.00
Chat
  • 3.4. Good Friday: 10.00-18.00
  • 4.4. Easter Saturday: 10.00-18.00
  • 5.4. Easter Sunday: 10.00-18.00
  • 6.4. Easter Monday: 10.00-18.00

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