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What are the general delivery restrictions and requirements?

To ensure that your delivery is successful, you must provide a safe, clear, and adequate space for your products to be delivered by the TSP. If your delivery is going to a higher floor than ground level (i.e. an apartment), sufficient access via stairs or an elevator is required. Deliveries are limited to three flights of stairs unless an elevator is available. While most IKEA products can be delivered, some fragile, oversized, or seasonal items may have restrictions.

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Delivery accessibility: All delivery methods require there to be adequate, clear and safe space available. Any delivery details will need to be provided at the time of booking.

  • For residential apartments or homes with multiple levels, the delivery driver can only attempt delivery up to the third level of the building, and elevator access is required for any additional levels.
  • Deliveries are unable to be made to P.O. Box addresses or any addresses which are deemed to have unsafe access (such as worksites for incomplete residential or commercial premises).

Eligible items: Most IKEA products are eligible for delivery, some of our articles are limited to in-store purchase only. These eligible items can include fragile items such as glassware and mirrors, oversized articles, seasonal items, live plants and articles sold in our Swedish Food Market. To see whether an item you are interested in is available for delivery, search the article on the IKEA website and check the ‘How to Get’ tab on the product page.

Order value: There is a minimum order value for parcel deliveries and truck deliveries (insert market-specific order value limitations). Some products also require a certain number of items to be delivered. 

Accurate information: You will be asked to specify the delivery location and provide any additional delivery instructions to support with a successful service. This information can include parking instructions, access restrictions, and building access notes.

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