This is how curb delivery works
With curb delivery, you can have larger furniture and bulky items conveniently delivered to your home. Delivery is made by a freight forwarder to the next possible point at your address that the delivery vehicle can reach. From there, you take care of the onward transport to your home yourself.
Select order and delivery option
Add your desired products to the shopping cart and enter your zip code. You will then be shown the delivery options available for your address. Depending on availability, you can choose between the following shipping methods:
- Standard curbside delivery for flexible delivery planning
- Express curbside delivery if you want to receive your order extra quickly
Express delivery is only available if your delivery address is in the delivery area of an IKEA store and the desired products are in stock. If you don't see the option, either the requirements are not met or the available delivery dates have already been assigned.
If standard delivery is not offered, it may be due to high demand or limited delivery capacity. In this case, you can review the order later or choose a different order option.
Delivery date and order confirmation
Once you've entered your shipping and billing address and contact details, you can select your desired delivery date and complete the order.
After a successful order, you will receive a confirmation email with:
- your order overview,
- the agreed delivery date and
- all important information about your delivery.
If you haven't received an email, please check your spam folder as well.
Change or cancel an order
As long as your order is still in a certain processing status, you can manage them online yourself.
If change or cancellation options are no longer displayed, your order has already been scheduled for delivery. In this case, our customer service will be happy to help you or start the chat.
Preparation for delivery
To ensure that the delivery can take place smoothly, we ask you to ensure free access to the delivery location on the day of delivery.
Please note:
- Delivery is often made with a 7.5-ton truck.
- As a rule, about 15 meters of free parking space are required for the vehicle, which corresponds to about three car parking spaces.
- An adult must receive the delivery and confirm receipt.
On the day of delivery
The delivery date selected when placing the order is binding. The delivery window is usually as follows:
- up to 12 hours for private customers
- up to 8 hours for IKEA Business customers
In addition, the shipping company usually tries to contact you by phone about an hour before delivery.
Please have your order confirmation ready so that delivery can be uncomplicated.
When you can't be home
If you are unable to attend the appointment yourself, another person of legal age can accept the delivery for you. To do this, they need a written power of attorney.
If no one is on site for delivery, a new delivery date must be arranged. Additional delivery or storage costs may be incurred for this.
Special feature for island deliveries
For deliveries to islands, the agreed delivery date is initially valid until the handover point of the island or ferry forwarder. As soon as the goods have arrived there, the responsible transport company will arrange the final delivery date directly with you.
After delivery
Please check your order carefully as soon as possible after receipt:
- Completeness,
- Transport damage and
- Damage to packaging or goods.
If something is missing or damaged, please contact our customer service as soon as possible or start the chat.
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