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Customer service

Want to track and manage an order, ask about our guarantee arrangements, or book one of our IKEA services? You’ve come to the right place! We’ll be happy to give you advice and support on any question or concern you might have about our products and services.

Returns & claims

It’s okay to change your mind. We’re here to help if your order has come incomplete, contains damaged items, or hasn’t arrived yet.

You’ll find your delivery or Click & Collect order status in your order summary. You can also change the date or cancel your order there.

Services & benefits

You can do everything yourself, but you don’t need to. Our services make life easier; you decide how much support you need.

Helping you help yourself

We’ll be happy to support you in your enquiry. Still, you might also be able to solve some things very quickly yourself.

Spare parts service

Missing a part? Just reorder it!

Lost and found

Lost an item at an IKEA store? No problem.

Ask about your balance

Check your balance on your gift card, credit card, or promotion card.

IKEA guarantee

So you can keep enjoying your IKEA purchase long into the future.

Contact

Not found what you were looking for?

Planning service with appointment

Our experts will support you in your planning.

All IKEA locations

Find your IKEA location

Find your IKEA location, current opening times, and plenty of attractive offers.

All IKEA locations

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