How does a parcel delivery work?
To make sure your favourite items move in quickly, simply add your smaller items to the shopping cart. Once you've entered your zip code, we'll show you all the available shipping methods. Once you've completed your order, you'll receive a confirmation email. You'll find the estimated delivery date and tracking information. On the day of delivery, it's ideal to be at home to receive your package. It's best to check right away to make sure everything has arrived undamaged. If something is missing or damaged, just get in touch with our IKEA customer service and we'll take care of it!
Place order
- Make a selection:Add your smaller products, such as decorations, textiles or accessories, to the shopping cart.
- Select delivery method: Enter your zip code to check the available delivery methods and select Parcel Delivery.
- Availability: If you are not offered parcel delivery, it is due to a short-term high demand for your product. Don't worry – we will already check the stocks for you in the background. You can simply complete the order later or choose a different delivery method.
- Personal data: Enter your billing address and the shipping address for your order. We will only use your email address and phone number for order confirmation and for questions about your delivery.
- Everything included? Briefly go through your order overview and see if you have found everything for your project. If everything fits, you can safely complete your purchase.
- Order confirmation: After completing your order, you will receive a confirmation email. In it, you will find the estimated delivery date (usually 3-10 business days) and tracking information. If you do not find a message from us in your inbox, please take a quick look at your spam folder.
- Change order: We prepare your packages for you immediately, so we can no longer change orders placed. As long as your package is not yet on its way to you, you can cancel your order yourself online. Under this link you can easily manage and track your order: Track and manage your order.
Order processing and shipping
- Shipment tracking: As soon as your package leaves our warehouse, we will send you an email with your tracking number. This way you know exactly where your order is at all times. You are also welcome to use our online service: Track and manage your order.
- Permission to deposit: Some parcel service providers allow you to specify directly where your parcel should be safely deposited if you are not at home. Please contact the respective parcel service for this.
- Multiple packages: Your order will be shipped from our regional warehouses. To ensure that your delivery arrives quickly and safely, we sometimes split it into several packages.
Delivery
- Your delivery date: The delivery date shown is predictable. The parcel service plans the delivery itself, so delivery may take place on a different day. The exact delivery day may vary.
- If you're not there: Our service partner will leave a notification with you. If a new delivery does not work, your order will wait for you for one week at a pick-up location near you. Please contact your parcel carrier if you have any questions.
- Your order has arrived! Your satisfaction is important to us. That's why we ask you to check your order and packaging carefully.
- Support: If something is missing or damaged, contact our IKEA customer service as soon as possible or start the chat – we'll take care of it!
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A parcel delivery is ideal for your smaller orders such as decorations, textiles and accessories. The service is perfect if you are flexible with your delivery date and want to receive smaller home accessories directly to your doorstep.
Read moreAt IKEA, we make sure that you get your new furniture and home accessories in the way that best suits your life. We offer deliveries by freight forwarder or parcel, as well as the Click & Collect service to reserve and collect goods on site.
Read moreThe delivery method is ideal if you don't want to carry large and bulky items yourself, don't have a suitable vehicle for transport or need planning security through a fixed date. Depending on your location, you can choose between standard delivery and faster express delivery. The shipping company will bring your order directly to your home and place it in a room of your choice.
Read moreFor the best ordering option, consider the size and type of your order: parcel delivery for smaller items and truck delivery for larger or bulky items. If you prefer to pick up your items yourself, Click & Collect offers you flexibility. For truck deliveries, you can see available time slots, delivery times and costs in the shopping cart.
Read moreTo ensure that your large projects also move in, you can easily order your furniture online and have it conveniently delivered to your home by freight forwarder. As soon as you have entered your zip code, we will show you all available shipping methods.
Read moreMost IKEA products can be delivered, but there may be restrictions for fragile, oversized or seasonal products. In this case, our Click & Collect service is a good alternative. We deliver within Germany - delivery addresses on German islands may have their own delivery conditions. Delivery availability depends on your location, the size of your order and the product type. To ensure a smooth shipment, please enter your address correctly when ordering and answer the delivery questions.
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