1. Place an order

• Select items: Add your products to the shopping cart.
• Select order option: Enter your postal code to check the available order options, and select "Standard Delivery in a Room of my Choice" for relaxed planning or "Express Delivery in a Room of my Choice" if you're in a hurry.
• Standard Delivery availability: If Standard Delivery is not shown, this is due to short-term high demand for your product. Don’t worry — we’re already checking stock availability for you in the background. You can simply complete your order later or choose another ordering method.
• Express Delivery availability: Express Delivery is only available if your delivery address is within the immediate postal code area of an IKEA store and your products are in stock. If Express Delivery is still not shown despite these conditions, all available delivery slots have already been booked.
• Time slots: You can conveniently choose between two different time windows: 7 am - 2 pm or 2 pm - 9 pm.
• Personal data: Enter your billing and delivery addresses for your order. We will use your email address and phone number only for your order and for questions regarding your delivery.
• Island delivery: For islands that are only accessible by ferry, your delivery date applies up to the unloading point of the ferry carrier. Once your order has arrived there, the ferry carrier will arrange the final delivery date with you. You can find special prices and postal codes for island deliveries online.
• Everything included? Review your order summary to ensure you have everything you need for your project. If everything looks right, choose your preferred payment method and complete your order securely.
• Order confirmation: After completing your order, you will receive a confirmation email. It includes your fixed delivery date and a list of your products. If you do not find a message from us in your inbox, please check your spam folder.
• Change order: You can adjust or cancel your order online yourself up to a certain order status. Simply use our online service “Track and manage my order”. If the option no longer appears, your order is already scheduled for truck delivery. Please contact IKEA Customer Support so we can find a suitable solution together.
  
  

2. Order processing

• Preparation: On the day of delivery, we kindly ask you to ensure clear access to your delivery location (including hallways, stairs, or elevators). Deliveries are usually made with a 7.5-ton truck. Please ensure there is sufficient parking space for the truck — we need approximately 15 meters (equivalent to about 3 car parking spaces).
  
  

3. Delivery

• Your delivery date: The indicated date is fixed. The booked time slot for truck deliveries cannot be changed. On the day of delivery, we will send you the estimated delivery time. In addition, our drivers will try to call you about an hour before arrival.
• If you're not home: Important for you: An adult must be present at the delivery time to sign for your order. If no one is home, a second delivery will need to be booked at an additional cost. Storage fees may also apply.
• Proof of purchase: Please have your order confirmation ready.
• Servive: The drivers will bring your order directly into a room of your choice.
• Packaging: Packaging from delivered upholstered furniture and electrical appliances will be taken back by our drivers. Upon request, we can also dispose of packaging from other IKEA delivered goods. However, waiting times must not delay the drivers' delivery schedule.
• You want to hand over old furniture or returns to the drivers? You can book a pickup of old furniture in advance directly with your delivery. Without a booking, the drivers cannot take any items.
• Your order has arrived! Your satisfaction is important to us. Therefore, we kindly ask you to carefully check your order and its packaging.
• Support: If something is missing or damaged, please contact our IKEA Customer Support as soon as possible — we’ll take care of it!