This is how a forwarding delivery to a room of your choice works
To ensure that your large projects also move in, you can easily order your furniture online and have it conveniently delivered to your home by freight forwarder. As soon as you have entered your zip code, we will show you all available shipping methods.
Choose "Standard Delivery" for relaxed planning or "Express Delivery" if you're in a hurry. Decide on a delivery date and then enter your personal details. After completing your order, you will receive a confirmation email. In it, you will find your fixed delivery date.
On the day of delivery, we ask you to ensure free access to your delivery location. Important for you: An adult must sign at the time of delivery. The shipping company will take your order to a room of your choice. The delivery will not be divided into different rooms. It's best to check right away whether everything has arrived undamaged. If something is missing or damaged, just contact our IKEA customer service - we will take care of it!
Place order
- Make a selection: Add your products to the shopping cart.
- Select delivery method: Enter your zip code to check the available delivery methods and select "Standard delivery to a room of your choice" for relaxed planning or "Express delivery to a room of your choice" if you're in a hurry.
- Availability Standard Delivery: If you are not offered standard delivery, it is due to a short-term high demand for your product. Don't worry - we are already checking the stocks for you in the background. You can simply complete the order later or choose a different ordering method.
- Availability Express Delivery: Express delivery is only offered to you if your delivery address is in the direct postcode area of an IKEA store and your products are in stock. If you are not offered express delivery despite these requirements, all delivery dates have already been set.
- Delivery window: You get a time slot of 12 hours. IKEA for business customers 8 hours.
- Personal data: Enter your billing address and the delivery address for your order. We will only use your email address and phone number for your order and for questions about your delivery.
- Everything included? Briefly go through your order overview and see if you have found everything for your project. If everything fits, choose your preferred payment method and complete your order securely.
- Order confirmation: After completing your order, you will receive a confirmation email. In it, you will find your fixed delivery date and a list of your products. If you do not find a message from us in your inbox, please take a quick look in your spam folder.
- Change order: You can easily adjust or cancel your order online up to a certain status. Simply use our online service "Track and manage your order". If you no longer see the selection, your order is already firmly scheduled for the shipping company. It's best to contact our IKEA right away Customer Service so that we can find a suitable solution for you together.
- Missed delivery: Missed your delivery? In this case, you will be contacted again by our staff to arrange a new delivery.
Order processing
- Preparation: On the day of delivery, we ask you to ensure free access to your delivery location (also hallway, stairs or elevator). As a rule, the freight forwarders deliver with a 7.5 ton truck. Please make sure that there is sufficient parking space for the truck - we need about 15 m of space (corresponds to about 3 car parking spaces).
Delivery
- Your delivery date: The date mentioned is a fixed date. The booked time slot for forwarding deliveries cannot be restricted, we will send the estimated delivery time on the day of delivery. In addition, our forwarding company will try to contact you by phone about one hour before delivery.
- If you're not there: Important for you: An adult must be present at the time of delivery and sign for your order. If no one is at home, a second, chargeable delivery must be booked. Storage costs may apply.
- Evidence:Please have your order confirmation ready.
- Service: The shipping company will bring your order directly to a room of your choice. The delivery will not be split between different rooms.
- Packaging: The packaging of delivered upholstered furniture and electrical appliances will be taken back directly by our forwarding company. On request, we can also dispose of packaging for other IKEA delivery goods. However, the waiting time for the forwarding company must not postpone the further schedule of the delivery route.
- You would like to give the forwarding company old furniture or returns? You can use a Old furniture collection book directly to your delivery in advance. Without a booking, the freight forwarder is not allowed to take your goods with you.
- Your order has arrived! Your satisfaction is important to us. That's why we ask you to check your order and packaging carefully.
- Support: If something is missing or damaged, contact our IKEA customer service as soon as possible - we will take care of it!
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The delivery method is ideal if you don't want to carry large and bulky items yourself, don't have a suitable vehicle for transport or need planning security through a fixed date. Depending on your location, you can choose between standard delivery and faster express delivery. The shipping company will bring your order directly to your home and place it in a room of your choice.
Read moreAt IKEA, we make sure that you get your new furniture and home accessories in the way that best suits your life. We offer deliveries by freight forwarder or parcel, as well as the Click & Collect service to reserve and collect goods on site.
Read moreFor the best ordering option, consider the size and type of your order: parcel delivery for smaller items and truck delivery for larger or bulky items. If you prefer to pick up your items yourself, Click & Collect offers you flexibility. For truck deliveries, you can see available time slots, delivery times and costs in the shopping cart.
Read moreTo make sure your favourite items move in quickly, simply add your smaller items to the shopping cart. Once you've entered your zip code, we'll show you all the available shipping methods. Once you've completed your order, you'll receive a confirmation email. You'll find the estimated delivery date and tracking information. On the day of delivery, it's ideal to be at home to receive your package. It's best to check right away to make sure everything has arrived undamaged. If something is missing or damaged, just get in touch with our IKEA customer service and we'll take care of it!
Read moreA parcel delivery is ideal for your smaller orders such as decorations, textiles and accessories. The service is perfect if you are flexible with your delivery date and want to receive smaller home accessories directly to your doorstep.
Read moreMost IKEA products can be delivered, but there may be restrictions for fragile, oversized or seasonal products. In this case, our Click & Collect service is a good alternative. We deliver within Germany - delivery addresses on German islands may have their own delivery conditions. Delivery availability depends on your location, the size of your order and the product type. To ensure a smooth shipment, please enter your address correctly when ordering and answer the delivery questions.
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