This is how a forwarding delivery to a room of your choice works
To ensure that your large projects also move in, you can easily order your furniture online and have it conveniently delivered to your home by freight forwarder. As soon as you have entered your zip code, we will show you all available shipping methods.
Choose "Standard Delivery" for relaxed planning or "Express Delivery" if you're in a hurry. Decide on a delivery date and then enter your personal details. After completing your order, you will receive a confirmation email. In it, you will find your fixed delivery date.
On the day of delivery, we ask you to ensure free access to your delivery location. Important for you: An adult must sign at the time of delivery. The shipping company will take your order to a room of your choice. The delivery will not be divided into different rooms. It's best to check right away whether everything has arrived undamaged. If something is missing or damaged, just contact our IKEA customer service - we will take care of it!
Place order
- Make a selection: Add your products to the shopping cart.
- Select delivery method: Enter your zip code to check the available delivery methods and select "Standard delivery to a room of your choice" for relaxed planning or "Express delivery to a room of your choice" if you're in a hurry.
- Availability Standard Delivery: If you are not offered standard delivery, it is due to a short-term high demand for your product. Don't worry - we are already checking the stocks for you in the background. You can simply complete the order later or choose a different ordering method.
- Availability Express Delivery: Express delivery is only offered to you if your delivery address is in the direct postcode area of an IKEA store and your products are in stock. If you are not offered express delivery despite these requirements, all delivery dates have already been set.
- Delivery window: You get a time slot of 12 hours. IKEA for business customers 8 hours.
- Personal data: Enter your billing address and the delivery address for your order. We will only use your email address and phone number for your order and for questions about your delivery.
- Everything included? Briefly go through your order overview and see if you have found everything for your project. If everything fits, choose your preferred payment method and complete your order securely.
- Order confirmation: After completing your order, you will receive a confirmation email. In it, you will find your fixed delivery date and a list of your products. If you do not find a message from us in your inbox, please take a quick look in your spam folder.
- Change order: You can easily adjust or cancel your order online up to a certain status. Simply use our online service atikea.de/Sendungsverfolgung. If you no longer see the selection, your order is already scheduled for the shipping company. It's best to contact our IKEA customer service right away so that we can find a suitable solution for you together.
- Missed delivery: Missed your delivery? In this case, you will be contacted again by our staff to arrange a new delivery.
Order processing
- Preparation: On the day of delivery, we ask you to ensure free access to your delivery location (also hallway, stairs or elevator). As a rule, the freight forwarders deliver with a 7.5 ton truck. Please make sure that there is sufficient parking space for the truck - we need about 15 m of space (corresponds to about 3 car parking spaces).
Delivery
- Your delivery date: The date mentioned is a fixed date. The booked time slot for forwarding deliveries cannot be restricted, we will send the estimated delivery time on the day of delivery. In addition, our forwarding company will try to contact you by phone about one hour before delivery.
- If you're not there: Important for you: An adult must be present at the time of delivery and sign for your order. If no one is at home, a second, chargeable delivery must be booked. Storage costs may apply.
- Evidence:Please have your order confirmation ready.
- Service: The shipping company will bring your order directly to a room of your choice. The delivery will not be split between different rooms.
- Packaging: The packaging of delivered upholstered furniture and electrical appliances will be taken back directly by our forwarding company. On request, we can also dispose of packaging for other IKEA delivery goods. However, the waiting time for the forwarding company must not postpone the further schedule of the delivery route.
- You would like to give the forwarding company old furniture or returns? Under ikea.de/Demontage you can book a collection of old furniture in advance directly with your delivery. Without a booking, the forwarding company is not allowed to take your goods with you.
Can IKEA dispose of my old furniture? Yes. If you buy a new piece of furniture from IKEA and have it delivered, you can in many cases book the disposal of a corresponding old piece of furniture. This applies 1:1 exchange principle, for example, a new bed against an old bed. The furniture must be prepared for disposal already disassembled.
- Costs: 49€ per piece of furniture
- Booking must be made in advance.
- Payment at the local service partner is not possible.
- The service is not available on all islands.
- If you need assistance with dismantling, you can book an assembly service through Taskrabbit: https://www.taskrabbit.de/
Can IKEA dispose of my old sofa or armchair? Yes. When you buy and deliver a new IKEA sofa, you can book the collection and disposal of your old sofa or armchair.
The service includes:
The service includes:
- Pick-up from your apartment
- Disassembly if necessary
- Professional disposal
- The costs are19€ per seat. This service can also be combined with curbside delivery.
Can IKEA dispose of my old mattress? Yes. When buying a new mattress with forwarding delivery, you can book the disposal of your old mattress directly.
- Costs: 14€ per mattress
- Disposal must be booked during the ordering process.
- Subsequent bookings may not be possible for some payment methods.
- The delivery team brings a disposal bag. After packing, the mattress is taken away and disposed of properly.
- Your order has arrived! Your satisfaction is important to us. That's why we ask you to check your order and packaging carefully.
- Support: If something is missing or damaged, contact our IKEA customer service as soon as possible - we will take care of it!
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The delivery method is ideal if you don't want to carry large and bulky items yourself, don't have a suitable vehicle for transport or need planning security through a fixed date. Depending on your location, you can choose between standard delivery and faster express delivery. The shipping company will bring your order directly to your home and place it in a room of your choice.
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