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What can I do if my IKEA product is under warranty?

We want you to enjoy our products for a long time. That's why we offer a warranty on many products that goes beyond the legally required warranty and product liability periods. All IKEA products are carefully tested before they are sold. However, if you notice a quality problem over time, contact our IKEA customer service.

Check if your product is under warranty

All IKEA products are covered by the legal warranty of two years from the date of purchase. Many products also come with an extended IKEA warranty.
You can find an overview of all warranty conditions and terms at ikea.de/garantien.
Please note that the warranty period and the warranty conditions depend on your date of purchase. The conditions that were valid at the time of purchase are always decisive.

Have your proof of purchase ready

To process a warranty claim, you need a valid proof of purchase, such as your receipt, delivery note or invoice.
If you can't find your proof of purchase, you may be able to place your order through the purchase history in on your IKEA Family account if you used your IKEA Family card at the time of purchase:

What you should know about the warranty

The warranty generally applies to products that are used in private households and in accordance with the care and installation instructions.
The warranty does not cover damage caused by:
  • improper use
  • External force
  • Changes or modifications to the product
  • Consequential damage
For products purchased from 18/08/2021, the warranty can only be claimed by the person who bought the product new and directly from IKEA.

Solve common problems yourself

For many products, our guides, videos, and troubleshooting tips can help. On the product support page, you'll find support for a wide range of products, including home appliances, PAX, VIDGA and IKEA Home Smart products.

How to report a warranty claim

If your product still doesn't work as expected, you can contact IKEA customer service online or visit an IKEA store.
For quick processing, please have the following ready:
  • Proof of purchase or order number
  • Product information
  • Meaningful photos of the defect

These solutions are possible

After reviewing your case, IKEA may offer one of the following solutions, depending on the product and availability:

Replacement of the product

If the item is available, it can be replaced with an equivalent product.

Delivery of a replacement product

If an on-site exchange is not possible, a replacement product can be delivered to your address.

Refund

If a comparable replacement item is not available, a refund may be issued. This will either be transferred or issued as an IKEA prepaid card if desired. The amount of the refund may depend on the remaining warranty period.

Warranty claim in the IKEA store

You can also present the item in question directly at an IKEA store. If possible, bring the item with you as well as your proof of purchase or order number. The customer service staff will review your case and discuss the appropriate solution with you.
You can find your nearest IKEA store at ikea.de/stores.
Planning studios and pick-up points cannot process warranty claims.
 

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