What can I do if my IKEA product has quality issues?
We want you to enjoy our products for a long time. For this reason, we offer you an extended warranty period for many products that goes beyond the legal guarantee. All IKEA products are carefully tested before they are sold. However, if you notice a quality issue over time, contact our IKEA customer service.
Product quality and safety are IKEA's top priority, and all products are carefully tested before they are sold. All our products have a legal guarantee of two years, starting from the date of purchase. You can claim products that are more than two years old if they are covered by an additional extended guarantee.
You can find an overview of all our extended guarantees here. Over the years, IKEA has offered selected products with different warranty periods. The conditions have also been adjusted at times. Please note that the time of purchase will determine whether IKEA offers an extended warranty for your item. The warranty period begins on the date of purchase and is based on the warranties in force at that time.
To take advantage of your warranty coverage, you need proof of purchase (original receipt, original delivery note or original invoice). Therefore, please keep them safe, because without the original proof of purchase you cannot process your warranty claim.
Unless otherwise stated, the warranty applies only to the domestic use of the product in question. For details, please refer to the warranty terms and warranty description for each product.
The warranty assumes that the specific care instructions for each product are followed. You can find all care instructions on the price tag in IKEA stores and on the IKEA website under the detailed information of the respective product. The warranty does not apply to defects caused by improper use or force, nor to consequential damages.
Any modification to a product will void the warranty as the product will no longer function as intended. Please refer to the assembly instructions for your IKEA product. Products that require anchoring must be fixed to the wall for safety reasons, as shown in the assembly instructions. This anchoring does not void the warranty. You can find information about product safety on our German speaking webpage about "Safety at home".
Do you want to resell your IKEA product or didn't buy an IKEA item from IKEA yourself? For products purchased since August 18th 2021, the warranty only applies to the person who purchased the new product directly from IKEA. If this person resells the product, the warranty cannot be sold or transferred. For products purchased before August 18th 2021, the warranty applies regardless of the person.
If your IKEA product does not work as expected or you notice a quality issue, please check your order confirmation or receipt to see if it has an extended warranty. You can also use IKEA warranties to check which items IKEA offers an extended warranty for. If you can't find your order number or receipt, and you've used your IKEA Family Card, you may be able to find the order in your "Purchase History" in your IKEA Family-Konto.
in many cases, a quick at the German speaking page "IKEA product support" may help also: Here you will find information on common problems, step-by-step instructions and videos that can help you solve the problem yourself. Auxiliary materials and troubleshooting guides are available for products such as appliances, PAX wardrobes, VIDGA curtains and our IKEA Home Smart range such as DIRIGERA Hub, Smart Lighting, Air Purifiers and many more.
If you've checked everything and still need help, please contact IKEA customer service, either online or in-store, whichever is most convenient for you.
Contact IKEA customer service online
You can get in touch with IKEA online by typing "make a claim" in the chat. Please have your order number or receipt ready and check if the product is still within guarantee. You may also be able to prepare photos and have them ready. The KEA customer service staff will check the conditions for a warranty claim and agree on one of the possible solutions with you:
- Deliver a replacement product. If the item is available for delivery, the colleagues will organize a delivery to your address.
- Refund. Alternatively, a refund of the item is possible if IKEA cannot offer a replacement product that is comparable to the original in terms of quality and price. The refund can be made by bank transfer or - if you wish - in the form of an IKEA prepaid card. Please note that the refund amount depends on the remaining warranty period.
Visit an IKEA store
You can also bring the faulty item along with your order number or receipt to go to your nearest IKEA store . Please note, planning studios and pick up points are excluded here. In the local store, contact the customer service desk, which is usually located near the exit.
The colleagues will check the conditions for a warranty claim and agree on one of the possible solutions with you:
- Replace directly at the store. The colleagues can replace the defective item and give it to you to take home - as long as the item is locally in stock. You can check the stock yourself before visiting the store: either on the product page on IKEA.de or via the inventory query in the chatbot.
- Deliver a replacement product. If the item is out of stock in the store or you can't transport it yourself, the colleagues will organize a delivery to your address - as soon as the item is available for delivery.
- Refund. Alternatively, a refund of the item is possible if IKEA cannot offer a replacement product that is comparable to the original in terms of quality and price. The refund can be made by bank transfer or - if you wish - in the form of an IKEA prepaid card. Please note that the refund amount depends on the remaining warranty period.
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