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How will my guarantee claim be resolved?

IKEA will examine the product and check whether it is covered by the guarantee. This is what happens in a valid guarantee claim:

IKEA will repair the defective item or replace it with an identical or comparable product. IKEA will cover the costs of repairs, spare parts, and the hours worked and travel expenses of the technician. Any replaced parts will become the property of IKEA.

IKEA will offer a replacement product of comparable quality and price if your item is no longer available at IKEA. IKEA may alternatively pay compensation as reasonable for the defect as determined by IKEA at its own discretion if there are no more comparable products available in the IKEA range. 

 

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  • How can I file a claim on a product or service?

    We’re sorry you have to file a claim. You have the following options.

  • What products have guarantees, and how can I claim on a guarantee?

    We’d like you to enjoy your IKEA purchases for as long as possible. That’s why we provide guarantee periods for many of our products, some extending beyond the statutory guarantee and product liability periods.

  • How do I contact IKEA if I have a guarantee issue?

    You have three options to choose from:

  • When does a guarantee apply?

    The guarantee period starts on the date of purchase on the guarantee terms applicable at that time.

  • What are the general guarantee terms and conditions?

    We’d like you to enjoy our IKEA products for as long as possible. That’s why we provide guarantee periods that go beyond the statutory guarantee and product liability periods for many of our products.

  • How do I complain about my electrical appliance?

    In order to offer you the best possible service quickly in the event of a technical defect, we work with specialized partners throughout Germany.