Can I return a product at an IKEA store?
If you made your purchase at IKEA Germany – either online or in-store – you can return your product at any IKEA store in Germany.
If you want to return a product purchased in Germany at a store, you can do so at any IKEA store in Germany. Just take your product and proof of purchase to the exchange and returns counter near the exit, behind the checkouts.
If you want to save time, feel free to use our Express Return: Open the online form, chose your purchase and select the items you want to return along with the reason for return. You’ll receive a barcode that you can scan in-store within 14 days. The IKEA Express Return is limited to a maximum of 10 items.
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Changed your mind? No problem! You can return any product that meets the IKEA return policy within 365 days. This return policy does not apply to pre-cut items (e.g., fabrics, kitchen countertops), green plants, and second-chance items.
Read moreYou can also return your products within Germany to an IKEA store other than the one where you originally purchased them.
Read moreThese locations are not full IKEA stores and therefore unfortunately cannot process returns.
Read moreIt is possible to return an item that is open or assembled if the item is complete and clean. Remember to bring your receipt or proof of purchase to an IKEA store for your return.
Read moreWithin the 365-day return period, you can send parcel-sized products back to us.
Read moreWithin the 365-day right of return, you can return parcelled products to us free of charge.
Read more