Can a product be moved from one furniture store to another so I can pick it up there?
At IKEA, we believe that an easy logistic impacts both the planet and the people. Having a simple and straight-forward transportation from producer to warehouses allows us to secure low product prices as well as limit our CO2 emissions. But this means as well that we cannot transfer articles from store to store.
If a product is not available in your IKEA store, you can sign up for a back in store alert. So you will get notified when the product is available again.
To do so, use the bell shaped notification icon within the stock check on the product webpage.
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You can only return products purchased in Germany to one of our German furniture stores. Our return policy applies to products purchased in Germany.
Read moreYou can have your old furniture picked up when our service partner delivers your new furniture. Note the conditions that apply.
Read moreYou can also return your products within Germany to an IKEA store other than the one where you originally purchased them.
Read moreYou should always come to the furniture store to collect your item. It is necessary to clarify whether the lost property really belongs to you and this is best done in person.
Read moreMany stores lend pallet trucks/hand pallet trucks for transporting your purchased goods on the premises. You can get more information about the process at the customer service desk in your IKEA store.
Read moreIf you made your purchase at IKEA Germany – either online or in-store – you can return your product at any IKEA store in Germany.
Read more