Transfer a product to another store
At IKEA, we believe that an easy logistic impacts both the planet and the people. Having a simple and straight-forward transportation from producer to warehouses allows us to secure low product prices as well as limit our CO2 emissions. But this means as well that we cannot transfer articles from store to store.
If a product is not available in your IKEA store, you can sign up for a back in store alert. So you will get notified when the product is available again. To do so, use the bell shaped notification icon within the stock check on the product webpage.
You can only return products purchased in Germany to one of our German furniture stores. Our return policy only applies to products purchased in Germany.
Read moreYou can also return your products within Germany to an IKEA store other than the one where you originally purchased them.
Read moreYou would like to resell your IKEA product?
Read moreSimply prepare your return online yourself.
Read morePlease take the product in question together with your proof of purchase, cash receipt or delivery slip, to the customer service desk in any IKEA store in Germany.
Read moreYes, provided your new mattress is delivered by one of our forwarding agents. It is not possible to take back old mattresses if they are delivered by post or parcel.
Read more