Can I return my IKEA mattress?
If you find out after buying that your mattress doesn't fit you perfectly, you can exchange many IKEA mattresses as part of our 365-night trial sleep. Because good sleep is very individual and often the body needs a few weeks to get used to a new mattress.
Try your mattress and decide at your leisure
- You can test your mattress at home and try it out over a longer period of time.
- The body often needs about four to six weeks to get used to a new mattress.
- The right pillow can also have a big impact on your sleeping comfort.
Exchange mattress
- The mattress is not dirty, stained or damaged.
- You bring a valid proof of purchase.
- The return takes place in an IKEA store.
How the refund works
- If the new mattress is more expensive, you only pay the price difference.
- If the new mattress is cheaper, you will receive the difference as credit on an IKEA prepaid card.
Exceptions to the 365-night trial sleep
- Mattress toppers
- ENGAVÅGEN Federkern
- FÖLUNGEN Spring Core
- SÄBÖVIK mattress
- Bed Sofa Mattresses
- Baby and children's mattresses
- Mattresses sold exclusively as part of a complete offer with a bed frame (e.g. BLÅFJÄLLET bed frame with mattress)
Where can I return the mattress?
- The return or exchange takes place in an IKEA store.
- Returns to IKEA planning studios are not possible.
Additional advantage
Yes, many IKEA mattresses can be exchanged within 365 days as part of the 365-night trial sleep. The mattress must be clean, undamaged and you can provide proof of purchase. You can return it to an IKEA store, where we'll be happy to help you find a mattress that better suits your sleeping needs.
War das hilfreich?
Danke für dein Feedback!
Welche Abschnitte unserer Antwort findest du mangelhaft oder nicht hilfreich?
Der Text ist verwirrend.
Der Text ist für meine Frage nicht von Bedeutung.
Der Text ist relevant aber nicht hilfreich.
Der Text ist zu lang oder zu kurz.
Der Text ist verwirrend.
Der Text ist für meine Frage nicht von Bedeutung.
Der Text ist relevant aber nicht hilfreich.
Der Text ist zu lang oder zu kurz.
Danke für dein Feedback!
War der Inhalt nicht hilfreich für dich? Versuche eines der folgenden Dokumente.
Yes – but it depends on whether your mattress has already been used or not:
Read moreWe’ll take back an IKEA product you have purchased from IKEA between 25 August 2014 and 31 August 2016 for an unlimited period of time if you are not satisfied with it.
Read moreIf a product does not meet your expectations, you can return many items to IKEA thanks to the 365-day return policy. The prerequisite is that the products are unused, undamaged and clean. It is not a problem if the packaging has already been opened or the item has already been assembled. The original packaging is not required for the return.
Read moreYes, you always need a valid proof of purchase to return to IKEA. Unfortunately, it is not possible to return without a receipt, invoice, order confirmation or other proof of purchase.
Read moreIf you bought a product from IKEA Germany, you can return it to any IKEA store in Germany. It doesn't matter whether you bought the item online or in another IKEA store. Please note that returns are currently not possible at IKEA stores in Ingolstadt. Instead, use another store near you.
Read moreThese locations are not full IKEA stores and therefore unfortunately cannot process returns.
Read more