Can I return my IKEA mattress?
We want you to find the right mattress. That’s why you can test sleep on a newly purchased IKEA mattress for 365 nights.
We know that you can’t find the right mattress in just 10 minutes. Your body needs about four to six weeks to adjust to a new mattress. That’s why you can take your mattress home and lie and sleep on it until you’re convinced of the quality and truly feel comfortable.
You can exchange your mattress within 365 days of purchase if you change your mind – provided it’s not dirty or damaged. Just bring your mattress along with the proof of purchase to an IKEA store. You can book a return time slot using our scheduling tool - please note that the appointment tool is currently available in German only. We’ll refund the full purchase price on a voucher – and help you find a mattress that suits you better.
Please note the requirements and return conditions for our 365-night test sleep, for now only available in German.
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Yes, provided your new mattress is delivered by one of our forwarding agents. It is not possible to take back old mattresses if they are delivered by post or parcel.
Read moreWe offer a 10-year guarantee on our mattresses. Please check the details to see which products are excluded from the guarantee.
Read moreFor an unused mattress, you can book a paid pickup service. A mattress you’ve already slept on must be returned to the store by yourself.
Read moreYes, we offer you the IKEA ‘Zweite Chance’ programme for this purpose. Under certain conditions, IKEA will buy back the furniture and then offer it for sale in the Zweite Chance Markt.
Read moreIf you made your purchase at IKEA Germany – either online or in-store – you can return your product at any IKEA store in Germany.
Read moreWe are sorry that you are unhappy with our product and have concerns about the smell.
Read more