Can I return my product?
It’s okay to change your mind: If you’re not satisfied after your IKEA purchase, you can return your product within 365 days. If you present your proof of purchase, we’ll refund the full purchase price.
The 365-day return policy applies to products purchased from IKEA Germany – in stores or online.
The product can be new and packaged or opened and assembled – the main thing is that the product is unused, undamaged, and not dirty. The original packaging is not required. Cut-to-size goods, green plants, and Second Chance Market items are excluded from the return policy.
Bring your product and proof of purchase to the nearest IKEA store. Feel free to make an appointment directly - please note that the appointment tool is currently available in German only. If you can’t come to a store, check out our alternative return options.
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A receipt or other proof of purchase is not required.
Read moreNo, on the contrary: Please return the product assembled so that our employees can assess the condition.
Read moreRegardless of whether you have used Shop & Go for your purchase or not, you still have the option of exchanging or returning products to our customer service.
Read moreOur 365-day return policy does not apply to products from the Second Chance Market.
Read moreIf you made your purchase at IKEA Germany – either online or in-store – you can return your product at any IKEA store in Germany.
Read moreWithin the 365-day return period, you can send parcel-sized products back to us.
Read more