Does IKEA have a lifetime return policy?
We’ll take back an IKEA product you have purchased from IKEA between 25 August 2014 and 31 August 2016 for an unlimited period of time if you are not satisfied with it.
Bring the product to your IKEA store with proof of purchase (receipt, delivery note, or invoice) and we will refund you the full purchase price. Note that this does not apply to green plants, items from our Zweite-Chance-Markt, or cut goods.
This return policy only applies to private individuals. We will not take back goods purchased for business use, whether commercial or in self-employment.
You can no longer return products purchased before 25 August 2014. Our 365-day return policy has been in effect since 1 September 2016.
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If a product does not meet your expectations, you can return many items to IKEA thanks to the 365-day return policy. The prerequisite is that the products are unused, undamaged and clean. It is not a problem if the packaging has already been opened or the item has already been assembled. The original packaging is not required for the return.
Read moreYes, you always need a valid proof of purchase to return to IKEA. Unfortunately, it is not possible to return without a receipt, invoice, order confirmation or other proof of purchase.
Read moreProducts from the IKEA Second Chance market are excluded from our regular 365-day return policy. This means that a return is usually not possible if you decide otherwise after purchase or if you no longer want to keep the item.
Read moreCustom-made worktops are specially manufactured according to your individual specifications. Therefore, special return conditions apply to these products.
Read moreIf you bought a product from IKEA Germany, you can return it to any IKEA store in Germany. It doesn't matter whether you bought the item online or in another IKEA store. Please note that returns are currently not possible at IKEA stores in Ingolstadt. Instead, use another store near you.
Read moreYes, within the 365-day return policy, you can conveniently return many items that can be packaged to IKEA by parcel. You simply prepare the return online and receive all the necessary information for shipping.
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