Does IKEA have a lifetime return policy?
We’ll take back an IKEA product you have purchased from IKEA between 25 August 2014 and 31 August 2016 for an unlimited period of time if you are not satisfied with it.
Bring the product to your IKEA store with proof of purchase (receipt, delivery note, or invoice) and we will refund you the full purchase price. Note that this does not apply to green plants, items from our Zweite-Chance-Markt, or cut goods.
This return policy only applies to private individuals. We will not take back goods purchased for business use, whether commercial or in self-employment.
You can no longer return products purchased before 25 August 2014. Our 365-day return policy has been in effect since 1 September 2016.
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Our 365-day return policy does not apply to products from the Second Chance Market.
Read moreYes, we offer you the IKEA ‘Zweite Chance’ programme for this purpose. Under certain conditions, IKEA will buy back the furniture and then offer it for sale in the Zweite Chance Markt.
Read moreIf you made your purchase at IKEA Germany – either online or in-store – you can return your product at any IKEA store in Germany.
Read moreIt’s okay to change your mind: If you’re not satisfied after your IKEA purchase, you can return your product within 365 days. If you present your proof of purchase, we’ll refund the full purchase price.
Read morePlease cancel your order for a custom-made worktop before production begins. This way you can avoid non-refundable charges.
Read moreWithin your 365-day return period, you can have your item picked up by our freight service for €75.
Read more