365-Day Return
It’s OK to change your mind.
If you’re not totally satisfied with your IKEA purchase, you can return it within 365 days, together with proof of purchase, for a full refund. Refunds will be made in the same form of payment originally used to make the purchase.
Love your mattress, or exchange it if you need to
When it comes to mattresses, we offer something special. It is important to us that you love your new mattress. So, if you discover that it is too firm or too soft after a while, just bring the mattress to us and try out a new one. There's no rush. Provided the goods are not found by IKEA to be dirty, marked, damaged or abused.
This guarantee does not apply to children's mattresses.
No-nonsense return policy
Returning unopened IKEA products
Return the unassembled, unused and undamaged products in their original packaging within 365 days, together with your original receipt for either an exchange or a full refund.
- Refunds will be issued in the same method of payment as the original payment.
- Purchases made with cash: a cash refund will be issued.
- Purchases made with a credit card: credit will be issued to the original card. The original card must be presented physically at the time of return.
Our 365-day return policy does not apply to cut fabric, plants, used beddings, kitchen/electrical appliances, products from AS-IS, food products, goods ordered to your specifications, e.g. custom-made worktops, damaged items resulting from misuse, abuse, normal wear & tear and incorrect self-assembly and products damaged after leaving the store.
If you need further assistance, you may contact us via WhatsApp.
