Can I exchange my product for another one?
Have you changed your mind or got the wrong product? No problem! You will get your money back if you regret your purchase and the item* is unused. Visit one of our many stores or contact our customer service.
*You have a 365 days to return the products except used products, installed appliances, custom made countertops and wall tiles. Bring your receipt to the store or contact our customer service for further assistance with the return. Once the return is completed, you can buy a new product to exchange it with.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
No, it is not possible to return a product directly via the driver who delivered your order. If for any reason you are not satisfied with your purchase, you can either return the product to your nearest store or book a pickup.
Read moreIt is possible to return or claim products purchased from our Re-shop and Re-use section. Bring your receipt to the Customer Service department of your closest store to return or claim an item from the Re-shop and Re-use section.
Read moreIt is possible to return an item that is open or assembled if the item is complete and clean. Remember to bring your receipt or proof of purchase to an IKEA store for your return.
Read moreYou can have your products purchased in the Circular Shop (formerly the Bargain Department) delivered to your home for the same price and conditions as for the delivery of other products. However, you are responsible for dismantling and packaging the product so that we can transport it without any damage.
Read moreAfter your order is placed, you cannot add or remove products from it. However, before your order has been picked, it is possible to change delivery date or cancel your order right here on our website through our service "Track and manage my order".
Read moreIf you got a link to someone's IKEA wishlist, you can buy a product from the gift registry online or in-stores. Click "Read more" to learn more about how.
Read more