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365 days return policy

Terms and Conditions for Purchase and Delivery

TRANSLATION DISCLAIMER

TO ASSIST USERS WHO SPEAK DIFFERENT LANGUAGES, OUR LEGAL CONTENT HAS BEEN TRANSLATED, IN WHOLE OR IN PART, INTO ENGLISH. YOU ACKNOWLEDGE AND AGREE THAT THE TRANSLATION IS NOT LEGALLY BINDING AND SHOULD ONLY BE CONSIDERED AN AID, THE ORIGINAL CONTENT IN SWEDISH IS THE LEGALLY BINDING CONTENT. IKEA DOES NOT ENDORSE OR GUARANTEE THE ACCURACY OR QUALITY OF, WILL NOT BE RESPONSIBLE FOR, AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW EXPRESSLY DISCLAIMS ANY AND ALL LIABILITY FOR ANY AND ALL SUCH TRANSLATIONS AND YOU ARE RESPONSIBLE FOR REVIEWING AND VERIFYING THE VALIDITY OF ANY CLAIMS IN ASSOSIATION WITH THE TRANSLATION.

Updated 2026-04-13

1. Your purchase at IKEA

These terms and conditions of purchase and delivery apply when you, as a customer, purchase goods from IKEA in Sweden (in-store, online, by phone, or via the IKEA app) and have the goods delivered to you in Sweden. Your purchase is governed by these terms and conditions in the version applicable at the time the purchase is made. Remember to always keep your digital or physical receipt in connection with your purchase.

These terms also apply, where relevant, if you represent a business customer (limited company, sole proprietorship, general partnership, limited partnership, economic association, non-profit organization, or otherwise not considered a consumer), provided that you, as a business customer, have not entered into a separate agreement with IKEA. In such cases, the separate agreement applies instead to the business’s relationship with IKEA. If you make a purchase as a business customer, you enter into the agreement and accept these terms on behalf of the business and warrant that you are authorized to complete the purchase.

After you place an order, you will receive an automatic confirmation by email confirming that we will process your order. A binding agreement is entered into when you receive notification from us that your order is ready for delivery. Until then, your order may be rejected.

2. Contact Information

Contact details for IKEA Sweden:

IKEA Svenska Försäljnings AB
Box 200
260 36, Ödåkra-Väla
Organisationsnummer 556074-7569
www.IKEA.se

Contact details for IKEA Customer Service: 

IKEA.se/kundservice
E-post: customer.support.se@ikea.com
Telefon: 0775-700 500
Adress: IKEA Kundservice, Ikeagatan 6, 343 81, Älmhult

3. Information and Prices

At the time of purchase, the prices displayed at that time shall apply. All prices include applicable VAT. Prices do not include any payment or delivery charges, which are stated separately. We reserve the right to correct any printing or typographical errors and acknowledge that individual products may sell out, be discontinued, or be temporarily unavailable for ordering.

4. Warranties

If a product is defective, you are always entitled to make a complaint in accordance with the applicable Consumer Sales Act; please read more about complaints below. To ensure that you, as a customer, feel confident about your purchase, IKEA provides warranties for certain products (in addition to your statutory rights). When you purchase a product covered by a warranty, you will receive information about the warranty terms at the time of purchase. The warranty terms specify the length of the warranty period, as well as any other applicable conditions and limitations.

Within the warranty period, the defective product will be repaired or replaced with a new identical or comparable product, provided that you make the product available to us or to our authorized service partner.

If you are a business customer, it is important to check whether the warranty applies when the product is used for professional purposes and/or in public environments or similar settings.

You can read more about our warranties on IKEA.se.

5. As-Is Store / Second-hand

For products you have purchased from our As-Is Store (second-hand and what was previously referred to as “As Is”), IKEA would like to inform you of the following: Products in the Circular range may be reused items, display models, or discontinued models that are sold at a reduced price based on their condition. The products may have cosmetic defects, signs of wear, and may not fully correspond to brand-new products. Please read more under “reason for reduced price” in connection with your purchase.

If, despite this, you discover a defect in a product from the Circular range that you do not consider acceptable, we will assist you with a return and a refund of the product value. You are welcome to contact either the store where you purchased the product or IKEA Customer Service for assistance.

6. Delivery

IKEA offers various delivery options within Sweden from stores and for purchases made online, by phone, and via the IKEA app. At checkout on IKEA.se and in the IKEA app, you can see which delivery options are available for your postal address, the cost, and the delivery date. IKEA does not guarantee that all delivery options are available for all addresses or areas. Some delivery and collection options require a minimum order value in order to be available. Additional transport days may apply for deliveries to islands. For more information, please contact IKEA Customer Service or read more about delivery options on IKEA.se.

For delivery, payment—or an agreed and initiated installment plan—must have been received by IKEA no later than the date stated in your order confirmation. At delivery, you as the customer must present valid identification, and the courier will verify both parties’ identification. The carrier will notify you before arriving at your address. You are responsible for checking your order confirmation to ensure that your contact details are correct prior to delivery. IKEA will notify you of delivery or any potential delivery delays using your contact details. If your contact details are incorrect, IKEA cannot guarantee successful delivery. For deliveries to addresses with road barriers or gates, you as the customer are responsible for ensuring that a key or access is available.


Your responsibility as a customer before the IKEA delivery is to:

  • Receiving the delivery (applies to Indoor Delivery and Curbside Delivery). At delivery, you must present valid identification, and the courier will verify both parties’ identification.
  • Ensuring that you are able to receive the delivery when it arrives. Even if you allow someone else to receive your delivery, you remain responsible for complying with these terms, as you are the party who entered into the agreement. Please note that the risk for the goods passes to you as the buyer upon delivery.


For Indoor Delivery, the following applies specifically to you as the customer:

  • Ensuring a clear and unobstructed access route to and inside your home or premises so that the goods can be delivered to the designated location. If there is a road barrier or gate, you are responsible for ensuring that a key or access permission is available at the time of delivery, and that permission exists for the delivery vehicle to enter.
  • Ensuring that the goods can be carried inside without risk of damage to the goods, persons, or property.
  • Ensuring that your floors are adequately protected along the entire route to the designated delivery location. If the floors are not protected up to the designated location, you as the customer assume the risk and bear the responsibility for any damage that may occur during the carrying-in of the goods. 

 

For Curbside Delivery, the following applies:

  • Delivery takes place to the pavement outside your residence if you live in an apartment, or to your property boundary if you live in a house. If you choose this delivery option, the risk for the goods passes to you as the buyer upon delivery to the pavement or property boundary.
  • Please note that delivery can only be made where unloading can be carried out in an appropriate manner, and that any obstacles affecting access for the delivery vehicle may impact delivery. IKEA is not responsible for such obstacles or their impact on delivery.


For both Indoor Delivery and Curbside Delivery, IKEA reserves the right to assess whether delivery can be carried out without risk of injury to persons or damage to goods or property. If delivery cannot be completed due to obstacles attributable to you, IKEA will return the delivery. For a new delivery, you will be charged an amount corresponding to your original delivery fee, in addition to the original delivery fee.

Upon delivery—regardless of the delivery option chosen—we ask that you check as soon as possible that you have received the correct products, in the correct quantities, and that the products are undamaged. If you discover damage to the packaging or products, or if you have received an incorrect product or quantity, please contact IKEA Customer Service immediately so that we can assist you in the best possible way.

Parcel Delivery – Home Delivery / Large Parcels

The order is delivered to your home address. PostNord will notify you of the proposed delivery date.

Click & collect

If you do not collect your order within the specified time (your time window is stated in the order confirmation), IKEA will return your goods. For uncollected orders, only the value of the returned goods will be refunded. The service fee is non‑refundable.

Parcel Delivery to a Service Point or Parcel Locker

When your order has arrived at the selected service point, you will receive a text message or notification slip. If you have chosen a parcel locker, you can track the delivery in the PostNord app. If you choose not to collect your parcel, the delivery charge will not be refunded.

From a Store

If you wish to have plants or products from our As-Is Store delivered from a store, you must package the product properly and, where applicable, disassemble the product so that it can be transported without damage. IKEA determines whether the goods are sufficiently packaged and of an appropriate size before delivery can be ordered.

Abroad

If you purchase goods to take abroad, you are responsible for arranging a freight forwarding company. IKEA is responsible for transportation until the goods have been handed over to the forwarding company; thereafter, responsibility transfers to the forwarding company, and IKEA bears no responsibility for transportation beyond that point. It is therefore important that you inspect the goods in connection with the handover.

Cancellation

If you wish to cancel a paid order before delivery, you may do so via Track and manage my order on IKEA.se. If the option to cancel is not available, you must accept delivery of the order and then return it. Read more about returns below. If a service, such as order picking or delivery, has already begun for purchases made in a store, a fee for this service will be charged even if you cancel the order. Please note that if you cancel an order containing made‑to‑measure worktops or made‑to‑measure wall panels, a handling fee of 50% of the product value will be charged. Made‑to‑measure worktops and wall panels are excluded from the right of withdrawal and IKEA’s open purchase policy.

7. Payment

At IKEA, you can choose from several different payment options. Information about the available payment options, as well as the applicable terms and any fees, is provided before you complete your purchase and on IKEA.se under Customer Service – Payment Options. Depending on the payment option you choose, you may enter into a separate agreement with our payment service provider.

IKEA retains ownership of the products until full payment has been made. IKEA is entitled to reclaim the products if payment is not made on time, in accordance with the provisions of the Swedish Act (1978:599) on Hire-Purchase Agreements between Traders (if the customer is a business customer).

Our gift cards are valid in all Swedish IKEA stores and on IKEA.se. You can also use our gift cards in IKEA stores in several other countries around the world. The gift card has no expiry date, provided that it remains in normal usable condition.

8. Returns of Goods

Right of Withdrawal – 14 days for distance purchases (applies to private individuals)

When ordering by phone, online, or via the IKEA app, you as a customer (consumer) have a statutory right of withdrawal for 14 days. The period is calculated from the day you or a person acting on your behalf received the goods. To exercise the right of withdrawal, you must be able to show that you have withdrawn within this period and notified IKEA accordingly. You may withdraw your purchase at any of our stores or by contacting IKEA Customer Service. You may use the Swedish Consumer Agency’s standard withdrawal form, which you can find here (external link, opens in a new tab).

Please request a case number/receipt/return shipping label if you return the goods directly to IKEA or a carrier. IKEA must register your exercise of the right of withdrawal before the return can be collected or accepted; therefore, it is not possible to return goods directly at the time of delivery.

Refunds of the returned product value will be made as soon as possible and no later than 14 days from the date you notified us of your withdrawal. However, IKEA has the right to withhold the refund until the goods have been returned or you have provided proof that the goods have been returned. Please note that if you have handled the goods to a greater extent than necessary to determine their characteristics or function prior to return, the refund may be reduced by the difference between the purchase price and the amount IKEA assesses it can resell the item for in the IKEA As-Is Store (deduction for diminished value). 

The refund includes the delivery cost you paid in connection with the purchase. The refund does not include any additional delivery costs resulting from your choice of a more expensive delivery option than standard delivery. If only part of an order is returned, the delivery cost will not be refunded.

The right of withdrawal does not apply to made‑to‑measure products, such as worktops and wall panels, or to food products that may deteriorate rapidly or expire.


Open Purchase – 365 days

In addition to your statutory right of withdrawal, IKEA offers a 365‑day open purchase policy as an extra convenience if you change your mind or if the product did not meet your expectations. Open purchase applies whether you shopped in a store, online, by phone, or via the IKEA app. Open purchase entitles you to a refund if you return an unused product with a receipt or equivalent proof of purchase. This applies to all products except made‑to‑measure products, such as textiles, worktops and wall panels, as well as food products and white goods that have been installed. Refunds under the open purchase policy do not include any delivery costs paid at the time of purchase.

Costs for Returns due to Withdrawal, Open Purchase, or Uncollected Parcels

Refunds of the product value will be made using the same payment method as the original purchase, unless otherwise agreed. If you wish to return your purchase or if you have not accepted delivery as agreed, IKEA will charge you for the return shipping. This also applies to parcels that have not been collected. See above for the terms applicable to Click & collect. Even when exercising the right of withdrawal, you as the customer (consumer) are responsible for the return shipping cost. The cost of return shipping varies depending on the product being returned; please see the website or contact Customer Service for current rates.

Complaints – applies to private individuals

If a product you have purchased proves to be defective under consumer sales legislation, you have the right to make a complaint. The complaint period is three years from the date you purchased the product in a store, or from the date the product was delivered to you in the case of a distance purchase. We kindly ask you to contact IKEA Customer Service as soon as you discover the defect. When making a complaint, the product must always be returned to IKEA unless otherwise agreed. The easiest way is to return the product to your nearest IKEA store. You may also contact IKEA Customer Service for assistance.

The return must reach IKEA as soon as possible after you have discovered the defect. Please ensure that the product is properly packaged, as you are responsible for transportation to us. If you have agreed with IKEA Customer Service that return transport will be handled by IKEA or IKEA’s carrier, you must package the product properly to avoid damage or contamination. If the product is insufficiently packaged, IKEA’s carrier may refuse the return transport, in which case you must arrange return transport yourself.

Specific Provisions on Returns – Business Customers

If a product purchased by a business proves to be defective, the business has the right to make a complaint in accordance with the Swedish Sale of Goods Act. What constitutes a defect and the applicable complaint period are regulated in Sections 17–21 of the Sale of Goods Act. In connection with a return, you as a business customer must present or make available a receipt, proof of purchase, or invoice in your contact with IKEA.

We kindly ask you to contact IKEA Customer Service as soon as the defect is discovered. When making a complaint, the product must always be returned to IKEA unless otherwise agreed. Returns are most easily made to the nearest IKEA store. If the business is unable to arrange the return, IKEA Customer Service should be contacted for further assistance. The return must reach IKEA as soon as possible after the defect is discovered. Please ensure that the product is properly packaged. The business customer is responsible for transportation to IKEA.

Indirect damages or consequential losses (such as loss of profit or loss of business opportunities) suffered by a business due to a defective or delayed product are not compensated by IKEA. The above provisions regarding open purchase and costs for returns also apply to business customers.

9. Services

IKEA offers various services to customers (consumers) and business customers, such as assembly and installation. Some of these services are provided by a party other than IKEA, and in such cases you enter into a separate agreement for the service with a third party in connection with the purchase. In these cases, IKEA is not responsible for the third party, and any issues relating to defects or delays in the services must be addressed to your contractual partner.

You can read more about all services and the terms applicable to these services on IKEA.se.

10. Our Obligations

If there is a defect in your product or if delivery is delayed, we are liable for any losses you incur as a result of the defect or delay, in accordance with applicable law. However, we are only liable for losses to the extent that you have taken reasonable measures to mitigate your damages. Accordingly, we are not liable for losses that you could reasonably have avoided.

We are not liable for losses caused by unforeseen circumstances beyond our control, such as, but not limited to, war, pandemics, natural disasters, accidents, or sabotage that we could not reasonably have foreseen (force majeure). If we are prevented from fulfilling our obligations due to force majeure, you have the right to withdraw from the agreement in accordance with applicable law. 

IKEA has the right to refuse a purchase for any reason, for example if IKEA considers it necessary in order to protect the IKEA brand. IKEA also has the right to cancel a purchase in certain cases, such as if IKEA suspects that the purchase is being made for the purpose of commercially reselling IKEA products. For this reason, IKEA may request additional information from you as a customer in connection with a purchase.

11. Complaints and Dispute Resolution

You can contact us by visiting one of our stores or by contacting our Customer Service using the contact details set out at the beginning of these terms and on IKEA.se. You can find the address of your nearest store for submitting a complaint on IKEA.se under Stores & Opening Hours.

If IKEA has rejected your claim, you as a consumer may have the right to have the dispute reviewed by the Swedish National Board for Consumer Disputes (Allmänna Reklamationsnämnden, ARN). You can contact ARN via their website www.arn.se (external link, opens in a new tab) or by sending a letter to Box 174, SE‑101 23 Stockholm, Sweden. IKEA will participate in any such dispute resolution proceedings.

For online alternative dispute resolution in cross‑border purchases, the EU Commission’s online dispute resolution platform is also available, which you can find here (external link, opens in a new tab). Additional information is available, among other places, on ARN’s website (external link, opens in a new tab).

12. Personal Data

IKEA Svenska Försäljnings AB (IKEA), company registration number 556074‑7569, is the data controller responsible for the processing of your personal data.

In the privacy policy applicable to all IKEA customers in Sweden, we provide information about how we handle your personal data in connection with visits to our websites, registration of an account with IKEA Family or IKEA Business Invoice or similar services, purchases of our products or services, or other interactions with us. IKEA continuously works on data protection matters and may therefore update the privacy policy from time to time. You can find the most recent version of the privacy policy on IKEA.se.