I have picked the wrong product in the self-service area, what should I do?
No problem! If you have picked the wrong product in the self-service area we recommend you to go to customer service at your store. We will help you exchange the product.
Shopping with us should be fun and easy! That's why all the shelves in our self-service warehouse are labeled with the item's name, article number, color information, and the number of packages the item consists of. If you have picked the wrong product in the self-service area, we recommend that you go to the Customer Service department at your store. Bring your receipt, and they will help you exchange the product.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
Have you changed your mind or got the wrong product? No problem! You will get your money back if you regret your purchase and the item* is unused. Visit one of our many stores or contact our customer service.
Read moreNo, it is not possible to return a product directly via the driver who delivered your order. If for any reason you are not satisfied with your purchase, you can either return the product to your nearest store or book a pickup.
Read moreWe are sorry to hear that you received a damaged product, and we will certainly help you with this. If you discovered the damage within 14 days of your delivery, you can use our self-service "Report transport-damaged products". Through this self-service, you can easily report your damage online and receive a new product delivered to your home.
Read moreHave you lost your personal belongings at one of our stores? All lost and found items will be published in an online service called iLost which can help you find your personal item. Click on the link below to get to iLost.
Read moreIf you are waiting for your order, start by checking your e-mail for your order confirmation and your track and trace e-mail. Find your tracking ID and visit the track and trace page. If you are missing your order or an item in your order, or received a damaged or incorrect item from ASCI, and need to make a claim or return:
Read moreWhether you purchased your product on IKEA.se or in a store, you are always welcome to submit a claim or give us feedback about your product at any IKEA store in Sweden. Please remember to bring your receipt or proof of purchase. You can also get help with your complaint by contacting IKEA Customer Service. If any items were damaged during delivery, you can use our self-service "Report a damaged item".
Read more