Returns & claims
Sometimes things don't go exactly as planned. If you change your mind or want to make a withdrawal of your purchase, we're here to help you. On this page, we assist you in finding the right information if you want to return a product, make a claim, or just read up on our guarantees.
Returns | Claims | Guarantee | Spare parts
Returns and right of withdrawal
Try it at home – with 365-day returns
We want you to feel completely confident with your purchase. That’s why you always get 365-day return policy on all IKEA products – whether the package is opened or not. You have a full year to change your mind!
Right to withdrawal
Customers always have a 14-day return period for orders placed by phone, via the IKEA app or online. The right to withdrawal period begins when you receive your item. For you to exercise the right of withdrawal, you need to be able to demonstrate that you have changed your mind within this timeframe and notified IKEA accordingly.
Claims
Our IKEA claims process is for making a claim within a product's guarantee period. Many of our products come with a guarantee.
Have an issue with one of our services? Visit our IKEA claims page to find out how to tell us.
Guarantee
We are confident that our products maintain high quality, and many items come with a guarantee. All guarantees are valid from the date of purchase and for the number of years specified in the description for each product.
The terms and conditions begin applying on the day you receive your product – whether you take it home yourself, or it’s delivered to you – so always keep a record of your purchase.
Spare parts
Missing a leg for your sofa? Need an extra hinge? Spare parts big or small, we’ve got you covered. Repairing rather than replacing your furniture is great for the environment and great for your wallet!
