What counts as a receipt?
What counts as a receipt for your particular purchase depends on where you made the purchase. There are three different types of receipts and all of them counts as a valid proof of purchase when you contact us.
We offer several different order methods, and all our receipt types are valid as proof of purchase when you contact us - whether it is a complaint, warranty claim or return.
• Purchases in stores
When you shop directly in one of our stores, the cash register receipt you receive at the checkout counts as your receipt. It clearly shows which products you bought and when the purchase was made.
When you shop directly in one of our stores, the cash register receipt you receive at the checkout counts as your receipt. It clearly shows which products you bought and when the purchase was made.
• Purchase via the website
If you shop online, an e-receipt will be sent to the e-mail address you provided when ordering. This works in the same way as a regular receipt and only needs to be saved digitally.
If you shop online, an e-receipt will be sent to the e-mail address you provided when ordering. This works in the same way as a regular receipt and only needs to be saved digitally.
• Buy remotely through our sales representatives
If you have shopped by phone, chat or email with one of our sales representatives, it's the order confirmation you receive that serves as your receipt. It contains all the information about your purchase and is fully valid as a proof of purchase.
If you have shopped by phone, chat or email with one of our sales representatives, it's the order confirmation you receive that serves as your receipt. It contains all the information about your purchase and is fully valid as a proof of purchase.
Whichever option applies to you, you can rest assured that we accept all of these receipt types when you contact us.
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