I've lost my receipt, can I still return or claim my items?
If you registered your IKEA Family account when you made your purchase, you can find your receipt digitally in your purchase history. If you cannot locate the receipt or do not have an IKEA Family account, please bring the item you wish to return to your nearest store. We will make an individual assessment of your product. Please note that the 365-day purchase approval policy applies to all our products except customized items, food and installed appliances.
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Regardless of whether you as a business customer purchased your item at IKEA.se, in a store or abroad, you are always welcome to return your item at any IKEA store in Sweden*.
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Read moreHave you lost your personal belongings at one of our stores? All lost and found items will be published in an online service called iLost which can help you find your personal item. Click on the link below to get to iLost.
Read moreWhat counts as a receipt for your particular purchase depends on where you made the purchase. There are three different types of receipts and all of them counts as a valid proof of purchase when you contact us.
Read moreIf you registered your IKEA Family membership when making your purchase, you can print a copy of your receipt via your IKEA Family profile. An order confirmation for your purchase is also valid as a receipt. If no IKEA Family membership was registered at the time of purchase, we’re unable to provide a copy of the receipt.
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