I've lost my receipt, can I still return or claim my items?
If you registered your IKEA Family account when you made your purchase, you can find your receipt digitally in your purchase history. If you cannot locate the receipt or do not have an IKEA Family account, please bring the item you wish to return to your nearest store. We will make an individual assessment of your product. Please note that the 365-day purchase approval policy applies to all our products except customized items, food and installed appliances.
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Regardless of whether you as a business customer purchased your item at IKEA.se, in a store or abroad, you are always welcome to return your item at any IKEA store in Sweden*.
Read moreYes! We want you to feel confident shopping with us and if your bedding textiles, duvets, or pillows are unused, you have an open purchase period of 365 days, just like with our other products.
Read moreIf you are unable to return your product at an IKEA store, you can return smaller products by sending it with a parcel instead. Keep in mind that you can't return your products to our partner pick-up points.
Read moreHave you changed your mind or got the wrong product? No problem! You will get your money back if you regret your purchase and the item* is unused. Visit one of our many stores or contact our customer service.
Read moreHave you lost your personal belongings at one of our stores? All lost and found items will be published in an online service called iLost which can help you find your personal item. Click on the link below to get to iLost.
Read moreAfter your order has been placed, it is not possible to add or remove products from your order. If you have changed your mind about the choice of product in your order, you are welcome to make a return after your order has been delivered to you. You can also choose to change the delivery date or cancel your order if it is not already on its way to you via our "Track and manage my order" service.
Read more