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Terms and conditions - Buyback & resell service (2ª vida)

This document regulates the general terms and conditions of use for the furniture buy-back service called "2nd LIFE" (hereinafter, "Service"), provided by IKEA PORTUGAL – MÓVEIS E DECORAÇÃO, LDA., with headquarters at Estrada Nacional 250, Rua 28 de Setembro, Frielas, 2660-001 Loures, Corporate Entity with number 505 416 654, registered at the Commercial Registry Office of Loures under the same number (hereinafter, "IKEA").

I - GENERAL INFORMATION The completion and submission of the online form, available at www.ikea.pt/segundavida, for the use of the Service automatically confers the status of User and implies the full and unreserved acceptance of all provisions included in these General Conditions. If you do not fully accept any of the established conditions, you should not complete/submit the aforementioned form, nor in any other way seek to benefit from the provision of the Service. By submitting the completed form, you undertake to comply with the conditions established in this document.

II - SERVICE OPERATION The Service offers Users the possibility to exchange furniture purchased at an IKEA store for an IKEA refund card of a certain value, offered by IKEA in exchange for the furniture. To benefit from the Service, the User must complete and submit the online form available at www.ikea.pt/segundavida. Once the proposal is submitted, the User will be solely responsible for transporting the furniture in question, fully assembled, to the customer support desk of the IKEA store selected in the application form. The furniture must be presented at the store within 30 calendar days after the date of submission of the provisional proposal by the User. IKEA will not be responsible for any damages, costs, or expenses related to the transport of the furniture. At the time of presenting the furniture at the store, the User must also present a copy of the proposal obtained on the platform by means of a photograph or screen capture (screenshot) or an email containing the proposal number in order to benefit from the Service. The furniture will be inspected by IKEA, to confirm that it meets the necessary acceptance conditions (see below) and that the description made by the User corresponds to reality. If the acceptance conditions are met and no undeclared defects or flaws are found, IKEA will accept the delivery of the furniture, and the User will receive an IKEA refund card with the value stated in the proposal made by IKEA. If the acceptance conditions are not met, and/or if undeclared defects or flaws are found, IKEA may refuse the delivery of the furniture, in which case no refund card will be given to the User. If the furniture is refused, the User will be obliged to remove it from IKEA's premises. IKEA cannot be held responsible for any damages resulting to the User from such a refusal, namely for any costs and expenses related to the transport of the furniture to and from the store. In the event of IKEA accepting the furniture, it will be put up for sale in the selected IKEA store, and IKEA will be free to determine its selling price.

III - FURNITURE ACCEPTANCE CONDITIONS IKEA may accept, under the terms of the Service, any sofas, armchairs, footrests, shelves, individual furniture / with only one structure, living room and kitchen tables and chairs, desks, chests of drawers, bedside tables, and wardrobes, from current and discontinued ranges, provided they have been purchased at an IKEA store and are listed on the IKEA platform for the purpose of executing this service. The following will not be accepted: (i) accessories, decoration and textiles, plants, wardrobes, beds and mattresses, kitchen and bathroom furniture, cribs, changing tables and toys, shelves, combinations (METOD, ALGOT, OMAR, IVAR, ELVARLI), tools, hardware and appliances; (ii) furniture that has not been purchased at an IKEA store; (iii) items not included in the list of acceptable furniture mentioned above; (iv) items that are clearly not in good condition for use; (v) that violate any safety standards, or are in any way likely to create undue danger to the physical integrity of people; (vi) are not completely assembled; (vii) items with or without upholstery that are dirty or stained; or (vii) any items that are not properly and correctly identified by the IKEA platform for this service. IKEA reserves the right, at its discretion and at any time, to refuse any furniture proposed by Users, in which case no proposal will be made to the respective customer, without the customer having any right to complain about this fact. IKEA cannot be held responsible for any damages resulting to the User from the refusal of furniture, namely for any costs and expenses related to the transport of the furniture to and from the store.

IV - IKEA REFUND CARD In exchange for the furniture delivered to IKEA, the User will receive an IKEA refund card. The IKEA refund card will have the value of the proposal made by IKEA regarding the furniture in question at the time of its final in-person evaluation. This IKEA refund card can be used to purchase any goods and services available in IKEA stores. Each IKEA refund card is freely transferable. IKEA cannot be held responsible for any damages resulting from the loss or misplacement of the IKEA refund card, with the User (or the person to whom the IKEA refund card has been transferred) being solely responsible for the safekeeping of the IKEA refund card after its delivery.

V - PRICING STRUCTURE The platform where the provisional value proposal is made to the customer is based on the lowest price practiced by IKEA in the last 10 years of selling the item in Portugal. Depending on the condition of the item selected by the customer, the platform will automatically calculate the value to be provisionally assigned: As new (no damage): 50% of the lowest price practiced by IKEA in the last 10 years of selling the item in Portugal will be proposed;Very Good (few damages): 30% of the lowest price practiced by IKEA in the last 10 years of selling the item in Portugal will be proposed;Very used (several damages): 20% of the lowest price practiced by IKEA in the last 10 years of selling the item in Portugal will be proposed. This value is subject to a final in-person evaluation by an IKEA Portugal employee, who will then provide access to the final value. The assigned values always depend on a final in-person evaluation by an IKEA Portugal employee, valid only for that moment. IKEA Portugal reserves the right not to proceed with the purchase of the item. 

VI - NON-APPEARANCE AND CANCELLATION If the User does not appear at the selected IKEA store within 30 days after accepting the proposal made by IKEA, the submission of the proposal will be considered revoked, and IKEA cannot be held responsible for any damages resulting to the User from this revocation, namely for any costs and expenses related to the transport of the furniture to and from the store.

VII - SUSPENSION AND CANCELLATION OF THE SERVICE IKEA may, at any time and at its sole discretion, decide to suspend the provision of the Service for an indefinite or definite period. During the suspension, no furniture submitted for IKEA's appraisal will be considered. IKEA may, at any time and at its sole discretion, decide to cancel the provision of the Service, at which point the Service will cease to be in force under the terms described above. The suspension and/or cancellation will become effective with the publication of IKEA's decision to that effect on the Service's website, available at www.ikea.pt/segundavida. Any provisional proposal made by IKEA that has been accepted by a User prior to the start of the suspension or the cancellation date will remain valid during its respective term, and the User may benefit from the Service under the terms described above. IKEA cannot be held responsible for any damages, costs, or expenses incurred by Users due to the decision to suspend or cancel the Service.

VIII - PERSONAL DATA AND DATA SECURITY In order to obtain an extra benefit from the Service, the User is asked to submit their IKEA Family card number. Data processing carried out by IKEA complies with current legislation on personal data, namely Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data ("General Data Protection Regulation") and other applicable community and national legislation. The User may access their personal data and request its rectification or deletion, in accordance with the law, by sending a request to: IKEA PORTUGAL – Móveis e Decorações, Lda., Rua 28 de Setembro, EN 250, 2660-001 FRIELAS – LOURES or via the email address [email protected]. 

IX - INTELLECTUAL PROPERTY Unless otherwise specified, all materials used in the context of the Service, including designs, text, graphics, photographs, and presented content, are intellectual property owned, controlled, or licensed by IKEA. Their modification, reproduction, duplication, copying, distribution, sale, resale, and other forms of exploitation, for commercial or non-commercial purposes, are prohibited. 

X - LIMITATION OF LIABILITY The User will be responsible for the content of the information sent or transmitted through the completion of the form. The User acknowledges the possibility that the information sent/received may be intercepted by unauthorized parties, and IKEA is not responsible for communication security failures not attributable to IKEA, nor does it assume any responsibility for the improper use of its information by third parties. The User acknowledges that access to and use of the Service may suffer interruptions and other failures not attributable to IKEA. To the extent permitted by law, IKEA excludes all liability for the use of the Service.

XI - FINAL PROVISIONS In case of violation of the General Conditions, IKEA reserves the right to exercise any and all legally provided actions. The General Conditions of use of the Service are regulated in accordance with the laws of Portugal. If any provision of the General Conditions is deemed illegal, void, or for any reason unenforceable, that provision will be eliminated or reduced in accordance with the law, without affecting the validity and enforceability of the remaining provisions. In case of a consumer dispute, the consumer may resort to the network of consumer dispute arbitration centers authorized to carry out information, mediation, and arbitration activities for consumer disputes.

CACCL – Alfragide, Loures and Sintra Stores; http://www.centroarbitragemlisboa.pt/

CIMAAL – Loulé Store; https://www.consumidoronline.pt/pt/

CICAP – Matosinhos Store; https://www.cicap.pt/ CIAB –

Braga Store; https://www.ciab.pt/pt/

CNIACC – National Centre for Consumer Information and Arbitration of Consumer Disputes - https://www.cniacc.pt/pt/

For clarification of any doubts or requests for additional information, the customer can call Customer Support at +351 21 989 99 45.