Specific conditions for the provision of the interior design complete service
The Service
These Specific Conditions are aimed at regulating the provision by IKEA of an Interior Design Complete Service (the “Service”) to the Customer. Therefore, Customers wishing to benefit from this Service shall agree to be subject to these Specific Conditions, as well as the General Conditions applicable to the sale of products in IKEA stores and/or online, as applicable.
The Service consists of providing a complete interior design solution for one or more rooms in your home or in your office. It includes (1) holding a preparatory meeting with an IKEA Interior Designer via video call, (2) the provision of a plan and views in 3D, including the positioning of the furniture and home furnishing products in the room and IKEA product coordination and, finally, (3) a list of the products to be acquired.
After IKEA has handed over the project, the CUSTOMER may, within no more than two (2) months, make up to two (2) rectification requests that do not imply alterations to the overall project.
Customers must have access to the internet in order to use the Service.
The Complete Service shall not imply the acquisition by IKEA of any additional products or services for the Customer and the Customer is responsible for the acquisition of any additional products or services that are recommended.
The service is available all over the country, including the Autonomous Regions of Madeira and the Azores.
Price
Private Customers: The Service costs 299€ for each room for IKEA Family members. Alternatively, IKEA Family members can buy a three-room service package for 599€.
The price for all other Customers is 399€ per room. Alternatively, these Customers can buy a three-room package for 799€.
For rooms of over 30m2, open spaces, studios, basements, garages, attics and outdoor areas (terrace, patio, garden), the price will be provided on request.
Business Customers: For areas of over 50m2, IKEA for Business members will be charged a price of 10€/m2. The price for all other Customers is 20€/m2. For areas under 50m2 the service price is 399€.
This price will be paid after scheduling and within the period indicated to the Customer. Scheduling will be confirmed once payment has been made.
Payments are non-refundable except in the cases expressly provided for in these conditions or by law. Conversely, if the service is not provided on the scheduled date due to some hindrance, it will be rescheduled for another date agreeable to both parties.
Scheduling
The online meeting may be scheduled according to the periods made available by IKEA at IKEA.pt/en, from 09h00 to 18h00, Monday to Friday, excluding national and municipal holidays.All scheduled appointments are subject to the availability of the Designers, and IKEA will make reasonable efforts to ensure their completion. The Designers will initiate the video call, and a tolerance period of fifteen (15) minutes will apply, during which IKEA will remain on the call. After this period, the call will be terminated.The Client may reschedule the meeting within five (5) business days using the link.
The Client may also contact IKEA to request a rescheduling. If no rescheduling is requested within five (5) business days, the Service will be cancelled and refunded.
If some incident occurs and the Service cannot be provided, IKEA will inform the Customer of this in good time and reschedule the service for a date suitable to the Customer. No compensation will be owed if this should occur. If it is impossible to reschedule the service for reasons attributable to IKEA, the amount paid by the Customer will be refunded.
In the same way, the Customer may, up to the date the service is to be provided, inform IKEA of any incident that may have occurred and that makes it impossible for the service to be provided.
However, IKEA may refuse to schedule any Service or to carry it out if the Customer has sent false data or behaves in a manner contrary to the law or to accepted principles of morality or if thescheduling has already been cancelled twice without proper justification. In this case, no refunds will be made.
Information to be provided by the Customer
The Customer shall be responsible for providing all the documentation and other information necessary or convenient for the provision of the Service, including those related to the structural materials used, water mains, pipes, plumbing and any others. IKEA may not be held liable for any false, misleading, insufficient or inappropriate information or any other information that has not been provided by the Customer.
The Customer shall also inform IKEA beforehand of any difficulties or obstacles that could hinder or jeopardise the provision of the Service.
Intellectual Property
Copyright and similar rights related to the projects designed by IKEA and/or supplied under the scope of the provision of the Services belong exclusively to IKEA and, as such, all the copyright ownership rights and related rights, as well as all the inherent industrial rights, are the exclusive property of IKEA. They may be used indefinitely by IKEA and by third parties authorised by IKEA for the purposes related to its business and/or the promotion of this and/or the provision of Services, by any means, partially and/or in conjunction with other projects, and they may or may not be modified.
Personal Data
To provide the service, we need to collect personal data, such as the customer's name, email, address and mobile phone number. These data will be processed within the European Union for a period of two years and only for the purpose of the provision of the service; the legally applicable grounds are the performance of this contract. You may exercise your rights of access, rectification, erasure, restriction, portability and objection via the following email address: privacidade@ikea.com. You also have the right to lodge a complaint with the National Data Protection Authority. For further information, please see our privacy policy.
Non-provision of Service due to force majeure
Neither Party shall be held liable for any failure to perform or defective performance of the Specific Conditions of the Service where, and only to the extent that, such failure or defective performance results from the occurrence of a force majeure event, without prejudice to both Parties using all reasonable efforts to mitigate the consequences of such event.Force majeure is deemed to be all the events or circumstances that are beyond the control of the Parties, insofar as neither of the Parties would have been able to prevent their occurrence or foresee their effects, and that prevent either of the Parties from temporarily or permanently, totally or partially, complying with their contractual obligations. These include violent storms, cyclones, floods, earthquakes and other natural disasters; civil war, declared or not, revolution, insurrection, riots, acts of sabotage, mobilisation, requisition, fires and explosions, insofar as these events are not caused through negligence of the Party invoking them and that the Party has taken all reasonable steps that could have been expected of them; pandemic, widespread shortage of supplies, restrictions on the use of energy; sector strikes; nationwide labour conflicts.