Returns and claims
If you want to return any of our products and you don't know how to do it, on this page you will find everything you need to know about our return policy and how to make a complaint.
Returns | Claims | Spare parts
Returns
we believe that everyone should be able to try our products at home – and to change their mind about them. That's why the IKEA 365-day return policy allows you to return any product within 365 days of purchase.
If you've changed your mind about a product, check out our returns policy which explains how to return a product to an IKEA store, by package return and by truck, and to cancel an order.
Claims
At IKEA, we're continually working to improve our customers' experience, including an extensive warranty policy, which ranges from 3 to 25 years, depending on the product category.
If you need help with one of our services or products, please visit the complaints page to find out how to address the situation.
Spare parts
Missing a leg for your sofa? Need an extra hinge? Spare parts big or small, we’ve got you covered. Repairing rather than replacing your furniture is great for the environment and great for your wallet.