Resolution of Complaints and Disputes

In the event of a consumer dispute, consumers may refer the matter to the network of consumer dispute arbitration centres authorized to undertake activities of information, mediation and arbitration of consumer disputes. Territorially competent centres:

CACCL – Alfragide, Loures and Sintra stores: www.centroarbitragemlisboa.pt
CIMAAL – Loulé store: www.consumidoronline.pt/pt
CICAP – Matosinhos store: www.cicap.pt
CIAB – Braga store: www.ciab.pt/pt
CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo: www.cniacc.pt/pt/ CACCRAM - Consumer Dispute Arbitration Centre of the Autonomous Region of Madeira CACC: madeira.gov.pt