How do I make an Express Return?
The Express Return service lets you start a return from home, making the process quicker and simpler.
The Express Return service is available at IKEA stores marked with A on the map.
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If you made a purchase at IKEA Portugal, online or in-store, you can return the product to any of our IKEA stores in Portugal (except Planning Studios).
Read moreThe original invoice or proof of purchase is required for returns, and refunds can be made to the original payment method or to a refund card.
Read moreIn Portugal, it is not possible to return products by post mail.
Read moreIf you receive a product you did not order, first check whether it is an additional item or whether something from your original order is missing. If any items from your order are missing, contact IKEA Customer Service, either in‑store or online. A co-worker will help you return the incorrect items and obtain the missing ones. If you received additional items, check your purchase invoice to confirm whether you were charged for them, and then contact IKEA Customer Service for guidance on what to do.
Read moreIf you have an IKEA product that has been recalled, stop using it immediately. Visit the nearest IKEA store or contact IKEA Customer Support to return it and receive a full refund.
Read moreYour satisfaction with your purchase at IKEA is important to us. If you are not completely satisfied or have simply changed your mind, you can return your products within 365 days. With proof of purchase and if the return conditions are met, IKEA will refund the full amount.
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