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Can I cancel an order or schedule a plan?

We know that plans can change. At IKEA, canceling your order is simple!

1. Eligibility for Cancellation:
  • It is possible to request the cancellation of an order or planning appointment.
2. Cancellation Methods:
2.1. Online Cancellation (Recommended as a self-service option):
  • Step 1: Go to the platform "Manage your order" on our website.
  • Step 2: Enter the requested data to track your order or appointment.
  • Step 3: Select the "Cancel Order" option.
  • Confirmation: If the cancellation is successful, you will receive a confirmation.
2.2. Assisted Cancellation (When online cancellation is not possible):
  • Situations: Automatic cancellation may not be possible in the following circumstances:
    • The order has already been prepared.
    • The order is already in the process of being shipped.
  • Action: In these cases, it is necessary to contact our customer service directly for assistance.
  • Phone Contact: Call the number +351 219 899 945. When calling, follow the options: 2 - 3 - 1
  • The customer support team will assist with the cancellation process or provide the available options.
 
 
 

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