Contact us
Questions? Concerns?
If you would like information on a product, please type the product name or article number in the search bar at the top of the page.If you are looking for general information about IKEA or any of our services, please type your query in the search bar below.
We’ll be happy to help, but there are things you can do on your own – at your own pace and without waiting
With our self-service tools, you have the autonomy to track and manage your orders, reschedule appointments, get invoices, check processes, and much more.
Track and manage your order
Here you can track your order, reschedule your delivery or request the assembly service.
Find out moreGet in touch with us
Please select from the options below to connect with us.
Contact by phone
Contact customer support using one of these numbers
Private customer:
+351 21 989 99 45 (call to national landline)
For support after purchasing products with delivery exclusively to Madeira Island, contact us on +351 21 700 90 12 .
Opening hours:
Monday to Saturday: 09h-21h
Sundays and holidays: 09h-18h*
Business customer:
+351 217 005 024 (National landline)
More information and opening hours at IKEA for Business
*24 and 31/12: 09h to 13h
01/01, Easter and 25/12: closed
How can we support you?
Depending on your reason for contact, IKEA has the best method of contact for you. Please click on the button below to get started.
Chat with our chatbot
Get an answer to your questions through our chat. Available 24 hours a day to help you.