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FAQ

The fastest way for you to get answers

  • 1) How do I place an order?

    These are the general steps of your shopping journey with us:

    1. Choose a product, add to cart, then adjust its quantity
    2. Check order details
    3. Confirm the contents of your shopping cart
    4. Provide shipping & billing information
    5. Select services as desired (delivery and/or assembly service)
    6. Choose payment method and finalize payment

    You will see the payment transaction status on your screen. For a successful transaction, we will email you the order confirmation shortly.


    2) Why are there products on the website that I cannot buy online?

    The majority of the IKEA product range is available in our online shop. However, only products with available stock will appear with the "Add to cart" button.


    3) Are your prices online the same as the prices in-store?

    The price of our products online will normally be the same as the in-store prices. However, occasionally, some price differences might occur in the event of in-store only or online only promotion.


    4) Is there a minimum order value for online purchases?

    There is no minimum order value for both in-store and online purchasing.


    5) How do I check if my payment was successful after placing my online order?

    Upon successful payment, the customer will receive an order confirmation through their registered email address.


    6) How do I cancel my online order?

    Unfortunately, cancellation can't be done once the order and services are paid and confirmed. Please call us at +63 8888 - IKEA (4532) for any further assistance.


    7) Can I place an order and have it delivered next month?

    You may only pick a truck delivery slot 14 days in advance.


    8) Can I place a corporate or bulk order?

    Yes, you may. Simply register as an IKEA for Business member so we can assist you with your requirements. Please contact the IKEA for Business team at ikeabusiness.ph@ikano.asia.


    9) What can I do if I need to have the tax invoice billed under a company name?

    For orders made under IKEA for Business, you may contact ikeabusiness.ph@ikano.asia for assistance.


    10) What can I do if I need to amend the name and billing address in the tax invoice?

    For orders made under IKEA for Business, you may contact ikeabusiness.ph@ikano.asia for assistance.


    11) Can I buy IKEA items on other platforms or through a reseller?

    You may only purchase IKEA products through our website. Visit Shopping at IKEA for more information.


    12) Can I buy spare parts or hardware?

    If the pieces are not originally sold separately from the product, the pieces cannot be purchased separately in the future. The entire product would need to be purchased again.

  • 1) What payment methods do you accept?

    We accept the following payment methods:

    • Credit card (Visa, Mastercard, AMEX)
    • E-wallet (GCash)


    2) Is my online payment purchase secured?

    Payments are secured with the latest online payment security provided by our payment vendor. See Terms of Purchase for more information.

  • 1) Where does IKEA deliver to and how much would the delivery service cost be?

    Delivery fees are calculated based on the location and weight of the order. Customers can check how much the delivery fee is at the checkout page.

    • Truck delivery starts at ₱550
    • Parcel delivery starts at ₱170
    • Click and collect starts at ₱400

    Visit Delivery for more information on rates and areas of coverage.


    2) What other charges do I have to take note of?

    For truck deliveries, charges apply if there is no lift access or if the items can’t fit in the lift at the delivery address. Please pay the fee directly to the service provider. Kindly see the list of "No lift" charges below.

    • 1st to 3rd floor – Free
    • 4th to 5th floor – ₱200 per person
    • 6th floor onward – ₱100 per person

    Drilling charge of ₱50 per hole also applies for items that need to be fixed on the wall except for the anti-topple device. Please pay the fee directly to the service provider.

    For click and collect, orders that are not collected within 5 days will incur an additional charge of ₱20 (excluding VAT) per additional day.


    3) How do I differentiate parcel and truck delivery orders?

    Orders that do not exceed more than 30 kg in weight and 1.8 meters in length and height will be considered as parcel orders.

    If your order exceeds more than 30 kg, and the height and length are more than 1.8 meters, it will be considered as a truck delivery order.


    4) Will I be notified prior to receiving my order?

    You may refer to the estimated time and date from your order confirmation email.

    • For truck delivery: You will receive an SMS from our transport service provider to inform you of the arrival at your selected time and date.
    • For parcel delivery: Our transport service provider will send a notification with the tracking number of your parcel. You may track your parcel here.
    • For click and collect: You will receive an SMS notification once your order is ready to be picked up at the collection point.

    Please allow an extra 1-3 business days for processing time during major holiday seasons due to surges in orders.


    5) How can I track my order?

    To track your order, you may visit the following links:

    Please allow an extra 1-3 business days for processing time during major holiday seasons due to surges in orders.


    6) What happens if I am not at home to receive my order?

    For parcel delivery, there will be three delivery attempts before the order gets sent back to IKEA.

    For truck delivery, please call us at +63 8888 IKEA (4532) to reschedule a new delivery date. A re-attendance fee shall apply for the next delivery attempt.


    7) What are the delivery restrictions I should be aware of?

    Kindly ensure that relevant permissions are obtained from the building or residential management and necessary fees are secured for the chosen delivery date.


    8) How do I tell you about delivery restrictions?

    Please call us at +63 8888 - IKEA (4532) for assistance.


    9) How do I tell you that I require a drilling service for my purchase?

    Drilling service is included for items that you have opted for assembly. Please note that a drilling charge of ₱56 per hole will be applicable for other wall drilling or for items that need to be fixed on the wall except for the anti topple device. Please pay the fee directly to the service provider.

  • 1) How much would assembly service cost?

    Assembly fee is 9% of the original product retail price for all other furniture that requires assembly.

    The assembly fee is 2.5% of the original product retail price for sofas and sofa beds. This service is only available for truck deliveries and is also inclusive of the installation of tip-over restraint for safety purposes.

    Learn more about our Assembly service.


    2) Can I organize a separate assembly trip after delivery?

    Yes, you can organize a separate assembly. A call-out fee starting at ₱500 per order applies. Assembly service will be charged at 9% of the total product invoice value. Contact us for more information.

  • 1) Where are collection points and how much does click and collect cost?

    At the moment we have collection points available at these locations:

    1. Novaliches, Quezon City
    2. City of Parañaque
    3. City of Taguig
    4. City of Valenzuela

    Fee is ₱400 for Metro Manila. For more information see the list of all collection points.


    2) Will I be able to collect my order at the store?

    Unfortunately, we do not have a collection point at the store. Kindly refer to the list of collection points above.


    3) Can I make a purchase at the collection points?

    Unfortunately, you can't make a purchase at our collection points. Kindly visit IKEA.ph to order. Learn more about Shopping at IKEA.


    4) Can I switch my order to other delivery options if I could not reach the collection point on time?

    At the moment, customers can't change methods of receiving their order from click and collect to delivery. Kindly choose the nearest collection point if delivery is not available at your location.


    5) Are there additional fees when collecting orders at the collection point?

    For click and collect, orders that are not collected within 5 days will incur an additional charge of ₱20 (exclusive of VAT) per additional day.


    6) Due to COVID-19, can I still come and collect my order at the collection points?

    We will be following IATF protocols in place. You may wait until travel restrictions are lifted before picking up your order. Orders that are not collected within 5 days will incur an additional charge of ₱20 (exclusive of VAT) per additional day.

  • 1) How do I amend my order?

    No amendment can be done once the order and services are paid and confirmed. Please call us at +63 8888 - IKEA (4532) for any further assistance.


    2) How do I cancel my order?

    No cancellation can be done once the order and services are paid and confirmed. Please call us at +63 8888 - IKEA (4532) for any further assistance.

  • 1) What do I do if an item from my online order is missing or defective?

    Please call us at +63 8888 - IKEA (4532) for assistance.


    2) How do I return or exchange an item?

    Please call us at +63 8888 - IKEA (4532) for assistance.


    3) How soon will I receive my refund?

    Refunds will be done via the original payment mode and may take up to 30 working days. Please note that the refund amount is subjected to the conditions of the products.

  • 1) What are IKEA Family points?

    Earn 1 IKEA Family point for every ₱1 spent at IKEA.ph. Every 200 points earned is equivalent to ₱1, redeemable as discounts when you shop at the IKEA physical store. Discover more IKEA Family rewards.


    2) Once I subscribed to the IKEA Family membership, will I receive an IKEA Family card?

    IKEA Family is digital-only. We’re making it easier for you to keep track of your membership details online, meaning we will not issue physical loyalty cards. IKEA Family can be accessed via eCard which can be linked to your mobile device via Apple Wallet or Android App for easier access.


    3) Will I earn IKEA Family loyalty points from my online purchases?

    Yes, you will earn 1 point for every ₱1 spent. Please indicate your IKEA Family membership number (16 digits) on the Address page as you are checking out. Your IKEA Family points will be credited seven (7) business days after delivery. Visit IKEA Family for more information.


    4) Can I redeem IKEA Family points online?

    Unfortunately, this feature is not available for our online store.


    5) Can I purchase IKEA Family product offers online?

    Unfortunately, this feature is not available for our online store.


    6) What should I do if I key in the wrong IKEA Family card number or forgot to input it during checkout?

    Please call us at +63 8888 - IKEA (4532) for assistance.

  • 1) What is the IKEA Catalog?

    IKEA Catalog offers more than just a glimpse at the diverse IKEA product range. You'll discover new affordable solutions and creative approaches to help inspire home furnishing ideas for better living.


    2) How can I get a printed copy of the IKEA Catalog?

    Unfortunately, IKEA will no longer be releasing printed catalogs. However, you may still browse our online brochures.

  • 1) Who owns the IKEA concept?

    IKEA retailing, with its Swedish roots, is based on a franchise system. Inter IKEA Systems B.V., located in Delft, The Netherlands, is the owner and franchisor of the IKEA Concept. IKEA stores are operated by a number of different franchisees in over 50 countries.


    2) Can I distribute IKEA products?

    The IKEA experience is more than just products; it is a retail concept. For the concept to work, it is necessary to have all aspects in place. Therefore, IKEA products are sold only in IKEA stores franchised by Inter IKEA Systems B.V.


    3) How can I become a franchisee?

    IKEA products are sold solely in stores operating the IKEA Retail System - franchised by Inter IKEA Systems B.V. of The Netherlands.

    Franchises are granted by Inter IKEA Systems B.V. as part of a detailed expansion plan. Serious applicants are carefully researched and evaluated, and franchises are granted only to companies and/or individuals with strong financial backing and a proven record in retail.

    Serious inquiries (please include all relevant information) may be sent or faxed to:

    Inter IKEA Systems B.V.
    Olof Palmestraat
    1NL-2616 LN Delft,
    The Netherlands
    Attn: Franchising
    Fax: +31 15 215 38 38


    4) What is the IKEA Group?

    The IKEA Group is a private group of companies owned by a charitable foundation in The Netherlands. The IKEA Group is active in developing, purchasing, distributing, and selling IKEA products. The IKEA group is the biggest group of franchisees operating over 100 IKEA stores. The Management Services to the IKEA Group are provided by IKEA International A/S in Humlebaek, Denmark.


    5) What is the IKEA business idea?

    The IKEA business idea is: "We shall offer a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible will be able to afford them.


    6) How can I find out about job opportunities within IKEA?

    If you are out-going, dedicated, customer-service orientated, and interested in working as part of a team, you are invited to see our job openings.

  • 1) How do I check stock availability

    You can check the stock availability on the website by referring to the guide here. Or, you can call our Customer Contact Center at +63 8888 IKEA (4532). Lines are open from Monday - Sunday between 10am - 10pm.1

    Every effort is made to maintain the availability of items shown in the catalog, but due to popularity and supply issues, some products may not always be available.

    1Opening hours may vary in accordance with IATF restrictions.


    2) What settings or software do I need on my computer to view the IKEA site?

    The IKEA site works with all commonly used browsers, on both PC and Mac.


    3) What information is collected about me when I visit the site?

    We do not require any information to obtain access to any part of our site unless specifically stated. We may ask for specific information in order to provide our service to you. Information requested may include name, title, company, address, e-mail address, and phone number.

    We do anonymously track traffic patterns using cookies, in order to measure site performance and make improvements. Cookies are small pieces of information stored on your computer that are read by the browser. These cookies will be automatically deleted after you leave the site.

    Learn more about our Cookie policy and Privacy policy.


    4) What do I do if I experience an error on the website?

    If you experience any issue during your visit to our website, please upgrade to the latest version of the browser. Or, contact us for further assistance.


    5) Can I find all IKEA products on this site?

    This site features hundreds of IKEA products as a way of demonstrating the breadth and depth of our product range; however, this is only a small portion of IKEA’s complete product range. Each store carries a much larger selection.


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