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365-day return policy

It's OK to change your mind

It’s OK to change your mind. If you’re not totally satisfied with your IKEA purchase, you can return it within 365 days, together with proof of purchase, for a full refund. Refunds will be made in the same form of payment originally used to make the purchase.

Love it or exchange it

When it comes to mattresses, we offer something special. It is important to us that you love your new mattress. So, if after a while you discover that it is too firm or too soft, just bring back the mattress and try out a new one. There's no rush. Provided the goods are not found by IKEA to be dirty, marked, damaged, or abused.

No-nonsense return policy

Return the unassembled item in its original packaging within 365 days, together with your receipt for either an exchange or a full refund.

  • Refunds will be issued in the same method of payment as the original payment.
  • Purchases made with cash: a cash refund will be issued.
  • Purchases made with a credit card: credit will be issued to the original card. The original card must be presented at the time of return.
  • Please refer to our FAQ page for more information on the refund processing timeline.

Our 365-day return policy does not apply to cut fabric, plants, used beddings, kitchen/electrical appliances, products from AS-IS, food products, goods ordered to your specifications e.g. custom-made worktops, damaged items resulting from misuse, abuse, normal wear & tear, and incorrect self-assembly and products damaged after leaving the store.

To return items you bought at IKEA.ph, please call us at +63 8888 - IKEA (4532) for assistance. Lines are open from Monday - Sunday between 10am - 10pm.1

1 Opening hours may vary in accordance with IATF restrictions.


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