Frequently Asked Questions (FAQ)

These are general steps of your shopping journey with us:
1) Choose your product, add to cart & amend quantity
2) Check order details
3) Confirm your shopping cart
4) Provide shipping & billing information
5) Choose payment options and finalize payment
6) You will see the payment transaction status on your screen
7) For successful transaction, we will email you the order confirmation shortly

The majority of our IKEA product range is available at our online shop. However, only products with available stock will appear with the "BUY" button.

The price of our products online will normally be the same as in store prices. However, occasionally, some price differences might occur in the event of in store only or online only promotion.

The price of our products online will normally be the same as in-store prices. However, some price differences occasionally might occur in the event of in-store only or online only promotions.

For corporate purchase and home/office planning service, please email

IKEA Damansara: [email protected],
IKEA Cheras: [email protected]
IKEA Tebrau: [email protected]
IKEA Batu Kawan: [email protected]

You may fill out the Company Name field in the Billing Address Page during checkout. The GST Registration Number is optional.

You can pay with Visa and Mastercard credit and debit cards, FPX, Touch 'n Go e-wallet and GrabPay.

We currently offer 6, 12, and 24 months IPP for Maybank, Public Bank, CIMB Bank, Hong Leong Bank and HSBC Bank cardholders.

1. What is Touch 'n Go (TnG) e-wallet? 
Touch 'n Go (TnG) e-wallet is an electronic payment system that facilitates everyday payments within one app. 

2. How can I use Touch 'n Go (TnG) e-wallet on IKEA.my or the IKEA Shopping app?
To use Touch 'n Go (TnG) e-wallet on IKEA.my: 

• Select Touch 'n Go (TnG) e-wallet as your payment option during checkout.
• You'll then be redirected to the Touch 'n Go (TnG) e-wallet payment platform.
• Complete the transaction by scanning the QR code using the Touch 'n Go (TnG) e-wallet app.

For the IKEA Shopping app: 

• Select Touch ‘n Go (TnG) e-wallet as your payment option during checkout.
• You'll then be redirected to the Touch 'n Go (TnG) e-wallet payment platform.
• Complete the transaction using your Touch 'n Go (TnG) e-wallet account details.

3. Can I use Touch 'n Go (TnG) e-wallet for in-store purchases?
No. Touch 'n Go (TnG) e-wallet is currently not available as a payment option for in-store purchases.  

4. Is there a minimum or maximum spending limit for Touch 'n Go (TnG) e-wallet payment option on IKEA.my or the IKEA Shopping app?
No, there is no minimum or maximum spending limit for Touch 'n Go (TnG) e-wallet payments on IKEA.my, and the IKEA Shopping app.  

5. Can I return IKEA items purchased with Touch 'n Go (TnG) e-wallet payment?  
Yes, you can return items bought from IKEA Malaysia, that you have paid via Touch 'n Go (TnG) e-wallet. If you successfully return the item to IKEA Malaysia, Touch 'n Go (TnG) e-wallet will update the changes in your account accordingly.
Click here for our Return Policy.   

6. How long will I receive my refund?  
Refunds may take up to 15 working days. Please note that the refund amount is subject to the conditions of the products.

7. Are there any additional fees when I use Touch 'n Go (TnG) e-wallet to pay for my online purchases?   
No. There are no additional fees for using Touch 'n Go (TnG) e-wallet as a payment option at IKEA.my, or the IKEA Shopping app. 
However, Touch 'n Go (TnG) e-wallet may have its own fee structure for transactions, which you should review on their platform or website. 

8. What should I do if I encounter issues when I use Touch 'n Go (TnG) e-wallet payment in my IKEA checkout process? 
If you are facing issues after these conditions, you should contact Touch 'n Go (TnG) e-wallet customer support directly:   

• After selecting Touch 'n Go (TnG) e-wallet as the payment option,
• After clicking the 'placed order' button, and
• After being directed to the Touch 'n Go (TnG) e-wallet payment portal.

If you are unable to select Touch 'n Go (TnG) e-wallet as the payment option on the checkout page, you should contact IKEA Malaysia. 

9. Who should I contact for Touch 'n Go (TnG) e-wallet payment account inquiries?  
If you have any questions or require assistance with your Touch 'n Go (TnG) e-wallet account, please reach out to Touch 'n Go (TnG) e-wallet customer support team. They can provide you with the help and information you need for your account.  

10. Can I use Touch 'n Go (TnG) e-wallet for payment installments? 
No, Touch 'n Go (TnG) e-wallet is currently not available as a payment option for installment purchases.  

Delivery in West Malaysia

• Parcel delivery
  • 0 - 3 kg: RM10 (exclude 6% SST)
  • 3 - 25 kg: RM25 (exclude 6% SST)
  • 25 - 40 kg: RM49 (exclude 6% SST)
    Order up to a weight of 40 kg, a volume of 84 litres, and a maximum length per item of 1.6 meters.
• Truck Delivery
  
  • Zone A RM98 (exclude 6% SST)
  • Zone B RM163 (exclude 6% SST)
  • Zone C RM258 (exclude 6% SST)
• Collection Point
  • Ipoh, Melaka, Kuantan, Terengganu: RM49 (exclude 6% SST)
    You can pick up your purchase from the nearest Collection Point hubs:

1. Kuantan Collection Point
   L-01 (FB 1), TMG BIM Mall, Jalan IM/7/14, ​Bandar Indera Mahkota, ​25200, Kuantan, Pahang.
2. Ipoh Collection Point
   Lot E-5, Medan Botani, Pusat Komersial Botani Village, Medan Botani 1A, Bandar Seri Botani, 31350 Ipoh, Perak
3. Melaka Collection Point
   18, Jalan Melaka Raya 18, 75000 Melaka.
4. Terengganu Collection Point
   Lot 3766A, Jalan Salak Chabang Tiga, 21000 Kuala Terengganu, Terengganu

Click here to find out more details on the Collection Point service.

Delivery in East Malaysia

• Parcel delivery
  • 0 - 3 kg: RM10 (exclude 6% SST)
  • 3 - 25 kg: RM25 (exclude 6% SST)
  • 25 - 40 kg: RM49 (exclude 6% SST)
    Order up to a weight of 40 kg, a volume of 84 litres, and a maximum length per item of 1.6 meters.
• Truck Delivery
  RM49 (exclude 6% SST)
  *For zones within Kuching, delivery will arrive within up to 10 days. For areas outside of Kuching, including Sibu, Miri, Bintulu, and Kota Kinabalu (KK), deliveries will take up to 2 weeks
  *For the first 150 items, the subsequent 150 items will be charged at double the rate.
  *For other islands and PO Box addresses, we are unable to provide Truck and parcel delivery.
• Collection Point
  RM10 (exclude 6% SST)
  You can pick up your purchase from the nearest Collection Point hubs:

1. Kuching Collection Point
   Hexagon High Transport, 922, Jalan Demak Laut 3, Kuching, Sarawak

Click here to find out more details on the Collection Point service.

For Truck Delivery, an additional flat rate of RM98 will apply if there is no lift access/items can’t fit in the lift at the delivery address. This service is applicable up to the 5th floor only. Please pay the fee directly to the service provider.

Please note that during major holiday seasons*, please allow an extra 1-3 business days for processing time due to high peak of orders.

*Chinese New Year, Hari Raya Puasa, Deepavali, Christmas, etc.

Parcel Delivery
Delivery to metropolitan areas will take place within 3 working days and for non-metropolitan areas, delivery is within 6 working days.

For a detailed list of the POS Laju coverage area and service standard, please refer to this link.

Please note that there will be no deliveries on these days:
•Kelantan, Kedah and Terengganu – Fridays, Saturdays and Public Holidays
•All other states – Sundays, Public Holidays and every first Saturday of the month

Truck Delivery
For Peninsular Malaysia, delivery typically takes place within 2-5 days from the date of order. During peak season, we seek your kind understanding as delivery lead time may be longer due to a surge in order volume. 

For East Malaysia, zones within Kuching, delivery will arrive within up to 10 days. For areas outside of Kuching, including Sibu, Miri, Bintulu, and Kota Kinabalu (KK), deliveries will take up to 2 weeks. We aim to deliver your items as quickly as possible.

Click and Collect (For East Malaysia only)
Simply proceed to checkout and choose the "Click & Collect" option. Once your order is ready, you'll receive a second email notifying you that it's ready for collection. Please wait for this email before heading to the collection point. We’ll hold your order for 5 days starting from the day the collection notice is sent. Find out more about Collection Point here.

Parcel Delivery
We deliver nationwide via PosLaju. For all other islands and PO Box addresses we are unable to provide Truck & Parcel delivery.

Truck Delivery
Our Delivery services are available for West Malaysia, Penang, the main island of Langkawi and East Malaysia. The smaller islands neighbouring Langkawi are excluded from truck delivery.

Non-delivery areas:

• PO Box addresses
• All islands in West Malaysia & East Malaysia (except the main island Langkawi)

Kindly note that in general, the delivery to condos or gated residences is not available after 5 PM on weekdays and the whole day on weekends and public holidays. Please ensure that the relevant permissions are obtained from the building/residential management for the chosen delivery date.  You will be charged for a second delivery for a failed delivery due to a lack of relevant permission.

Drilling service requests can be selected once you select assembly service on the shipping page.  Please note that a drilling charge of RM4.70/hole applies.

Yes, find out more about our Click & Collect service here.

Parcel Delivery
If you are unable to take delivery of any Parcel Delivery orders, PosLaju will leave a Sorry Note in your mailbox. You have the choice of a second delivery or personally picking up the order at the PosLaju branch indicated in the Sorry Note. To arrange a second delivery or collection at the Poslaju branch, please call Poslaju. After 7 business days, the order will be returned to the store.

Truck Delivery
Please call us at 03 7952 7575 to reschedule a new delivery date. A Re-Attendance fee shall apply for the next delivery attempt.

For Truck, you will receive an SMS notification and call prior to your scheduled appointment on the day of delivery. There are no SMS notifications for parcel deliveries. To track your parcel, use the order number included in your delivery notification.

We will hold your goods for 5 days, starting from the day the collection notice is sent. If you don’t collect your order within this period, it will be cancelled. Please note that only the value of the purchased items will be refunded, and the Click & Collect service fee is non-refundable.

Parcel Delivery
Click here to track your order status.
Truck Delivery
Click here to track your order status.

Should you wish to organize a separate assembly trip after delivery, the callout fee will apply, please call us at 03 7952 7575 for rates.

Assembly fee is 10% of the original product retail price. This service is only available for the truck delivery option and is also inclusive of the installation of tip-over restraints for safety purposes (click here to find out more).

However, the service does not include electrical, plumbing and all other drilling works.

Click here to see details of the service.

1. Select our “Click & Collect” service at the checkout page and choose your preferred store for pickup.
2. You will receive an order confirmation via email with your order number and tax invoice.
3. Please wait for the 2nd email to notify you that your order is ready for collection. You can pick up the order at the selected store between 10 am and 8 pm at the pick-up point.
4. Please collect within 2 days after receiving the email notification. The order will be automatically cancelled and refunded if not collected after 2 days.

After you have made your online payment, you will receive a confirmation email on the details of your order. Please look out for the email which will inform you that your items are ready for collection before going to the stipulated store. The regular pick-up time is between 10 am and 8 pm, as mentioned in the email.

The store is open as below:

• Damansara        10am – 10pm
• Cheras                  10am – 10pm
• Tebrau                  10am – 10pm
• Batu Kawan        10am – 10pm

The confirmation email will state the collection location for your goods.

a) Head to the following locations:

• Damansara: Merchandise pick-up counter (counter 6), Exchange & Returns area at Level G.
• Cheras: Click & Collect collection point counter at Level B1.
• Tebrau: Merchandise pick-up counter, Exchange & Returns area at Level 1.
• Batu Kawan: Merchandise pick-up counter (counter 7), Exchange & Returns area at Level 1.

b) Quote us your order number to our staff at the counter upon your arrival, the items will be handed over to you. (For IKEA Damansara, select your queue on Qmatic and wait for your turn, the items will be handed over to you soon.)
c) Bring your items home and enjoy!

Yes, please ensure that upon collection, you/ or your proxy will be required to produce the collection notice and web invoice at the designated collection location.

No amendments or cancellations can be done once the order and services are paid and confirmed. Please call us at 03 7952 7575 for any further assistance.

We will hold your goods for 2 days (Day 1 being the day that the collection notice is sent out), after which the order will be cancelled and only the value of the purchase will be refunded to you. The Click and Collect service fee will not be returned for all uncollected goods.

You can shop online and collect your order in-store for free, with no minimum purchase required.

If one or more of your ordered items become unavailable, we will give you a call before your selected pick-up time frame. You may choose to be refunded the amount of the unavailable item(s) and still pick up the rest of your order. Alternatively, you can choose to cancel your entire order for a full refund.

No amendment can be done once the order and services are paid and confirmed. Please call us at 03 7952 7575 for any further assistance.

No cancellations can be done once the order and services are paid and confirmed. Please call us at 03 7952 7575 for any further assistance.

Please contact us for assistance, or you may opt to send us a text message via WhatsApp.  For parcel orders, any damage or discrepancy must be reported to IKEA within 24 hours after receiving the order.

We would require you to submit a clear photo of the damaged parts, inner packaging and outer packaging of the parcel to us within 24 hours in order to expedite the claims process.

You will be required to return the damaged or defective items to the nearest PosLaju branch using the Return Shipping Form provided.

Please contact us or send us a text message via WhatsApp for assistance. Click here for our Return Policy.

If you would like to return your products in one of our IKEA stores, please bring along a printed copy of the tax invoice you received by e-mail after your purchase. Otherwise, we will not be able to process your requests.

For returns at our Collection Points in East Malaysia, please contact us or send us a text message via WhatsApp so we can provide you with the Return Order (web return) Number. You will need to provide this reference number along with the printed copy of the tax invoice when you drop by the Collection Point.

For returns of any parcel orders, please contact us or send us a text message via WhatsApp to obtain a Return Shipping label, which has to be applied to the return parcel before dropping it off at the nearest Poslaju branch.

Refunds will be done via the initial payment mode and may take up to 15 working days. Please note that the refund amount is subject to the conditions of the products.

Yes, earn 1 point for every RM1 spent. Please indicate your IKEA FAMILY membership number (16 digits) on the Address page as you are checking out. Your account will be credited with the loyalty points 7 business days after delivery. For questions about the IKEA FAMILY program, you may refer to our list of Frequently Asked Questions here.

*Please note that only IKEA FAMILY cards issued in the same country of delivery will be qualified for loyalty points.

IKEA FAMILY vouchers are only redeemable in the stores.

IKEA FAMILY product offers are available at the IKEA store. To enjoy the product at FAMILY prices, do visit your nearest IKEA store!

Please call us at 03 7952 7575 for assistance.

Business planning  -  by appointment basis only. The minimum budget is RM15,000. The requirement for this service is a space planning design fee of RM 1,000 per planning. Please approach IKEA for Business Co-workers for further details.

Our cashiers accept cash, credit cards, debit cards, Touch 'n Go, GrabPay, DuitNow and IKEA gift cards.

Most IKEA products are flat-packed, making them easy to transport. The IKEA store offers (or will refer you to) a home delivery service if you prefer. Home delivery is not included in the product price.
Click for the delivery rate.

IKEA products are generally easy to assemble and require no special tools. If you prefer, we can refer you to a reputable, reasonably priced assembly company that can come to your home to assemble and install our products. 
Click for assembly rate.

Every effort is made to maintain the availability of items shown in the catalogue, but due to popularity and supply issues, some products may not always be available. Generally, IKEA can estimate when a product should be back in stock. Because IKEA products are manufactured throughout the world, there are sometimes circumstances which can cause delivery delays.

If you purchased your product from the IKEA store, bring your original receipt and assembly instructions to the Exchange and return counter and talk to them about what you need. We will give you the missing parts.

If the pieces are not originally sold separately from the product, the pieces cannot be purchased separately in the future. The entire product would need to be purchased again.

IKEA offers a generous 365-day no-nonsense return policy. 
Click to see the full details of our return policies.

More than 2,000 suppliers in over 50 countries manufacture our products. The profile of our well-designed and high-quality range is distinctively Swedish/Scandinavian. The low price is literally built into the production, and the flat packs facilitate a rational distribution, self-service and immediate takeaway. All of our products are labelled "Design and Quality, IKEA of Sweden."

If you can't decide what to buy friends or family, let them decide with the IKEA Gift Cards. It is especially handy for holiday gift-giving, wedding and housewarming gifts. 
Read more about Gift Cards here.

The IKEA store has parking for disabled visitors as well as entrance doors that automatically open. Inside the store, we offer wheelchairs to borrow, elevators and wheelchair accessible restrooms. To make shopping more convenient and comfortable for the disabled, we have:

• Privileged parking spots near the entrance
• Toilets for the disabled
• Wide pathways in the store for easy manoeuvre for those in wheelchairs
• Tables at the restaurant are at a height which is also comfortable for the disabled.

Prayer rooms are available near the IKEA Restaurant and are segregated into male and female rooms.

IKEA retailing, with its Swedish roots, is based on a franchise system. Inter IKEA Systems B.V., located in Delft, The Netherlands, is the owner and franchisor of the IKEA Concept. IKEA stores are operated by a number of different franchisees in 29 countries.

The IKEA experience is more than just products, it is a retail concept. For the concept to work, it is necessary to have all aspects in place. Therefore, IKEA products are sold only in IKEA stores franchised by Inter IKEA Systems B.V.

IKEA products are sold solely in stores operating the IKEA Retail System, franchised by Inter IKEA Systems B.V. of The Netherlands.

Franchises are granted by Inter IKEA Systems B.V. as part of a detailed expansion plan. Serious applicants are carefully researched and evaluated, and franchises are granted only to companies and/or individuals with strong financial backing and a proven record in retail.

Serious inquiries (please include all relevant information) may be sent or faxed to:

Inter IKEA Systems B.V. Olof Palmestraat 1NL-2616 LN Delft, The Netherlands

Attn: Franchising

Fax: +31 15 215 38 38

The IKEA Group is a private group of companies owned by a charitable foundation in the Netherlands. The IKEA Group is active in developing, purchasing, distributing and selling IKEA products. The IKEA group is the biggest group of franchisees, operating over 100 IKEA stores. The Management Services to the IKEA Group are provided by IKEA International A/S in Humlebaek, Denmark.

The IKEA business idea is: "We shall offer a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible will be able to afford them."

If you are outgoing, dedicated, customer-service orientated and interested in working as part of a team, contact the IKEA store near you for possible openings.

We're working to create a better environment outdoors as well as indoors.

You are required to change your password for your IKEA Profile account since we are currently upgrading our login backend system. You will need to change your password as a one-time activity.

On the Login page, click "Forgot your password?" and enter your email. Then you will receive a new password in your inbox.

At IKEA, we make it a requirement for your passwords to be strong and meet certain complexity criteria. This ensures your accounts remain secure. In order to successfully reset your password, the password must meet the following criteria:

• 8-20 characters
• No more than 2 identical characters in a row
• A lowercase letter (a-z)
• An uppercase letter (A-Z)
• Number or special character

A password reset email with your Temporary Password will be sent to your email ID within 5-10 minutes of you clicking the 'Forgot Password' button. Sometimes, the email may land in your Junk mailbox or Spam folder. If you don't see the email in 5-10 minutes, please reach out to our customer contact center for further assistance at 03 7952 7575.

Please contact our customer contact center at 03 7952 7575 to unlock your IKEA account.

After you’re done changing your account password, you should be able to log in and access your profile details and shop as usual.

Please be assured that all your products saved in your Shopping Cart, Favourites lists, and Planners will remain unaffected. You may continue to shop as usual after resetting your password.

Yes, you may proceed to shop without logging in and resetting your password as a Guest user. You may come back anytime later to reset your password as a one-time activity when you want to log in.

The IKEA site works with all commonly used browsers on both PC and MAC platforms. If you experience any issues during your visit to our website, please upgrade to the latest version.

This site features hundreds of IKEA products as a way of demonstrating the breadth and depth of our product range; however, this is only a small portion of IKEA’s complete product range. Each store carries a much larger selection. Be sure to visit your local IKEA store for a look at our full selection.

You can check the stock availability before your visit to the store on the website or call our hotline at 03 7952 7575. Lines are open daily between 10 am and 11 pm.

Every effort is made to maintain the availability of items shown in the catalogue, but due to popularity and supply issues, some products may not always be available.

Five simple steps to bring your IKEA kitchen to life

Step 1: Measure
Step 2: Planning & explore
Step 3: Purchase & delivery
Step 4: Installation
Step 5: Choose your accessories

Find out more here

We offer a wide range of professional kitchen services, including planning, measuring, delivery and installation. Please note that you can only book the Kitchen installation service after the measurement and planning service. Click here for the full list of kitchen services we offer, or visit the nearest IKEA Store.

Contact our IKEA customer service or visit the nearest IKEA Store.

Our cabinet frames are mostly made from particleboard, melamine foil, polypropylene plastic, ABS plastic, which is water resistant (not waterproof), thus it's easy for regular maintenance of cleaning and wiping. We still recommend not exposing the interior of the frames to water. 

You can make an appointment through our IKEA Family website for a 1.5 hours kitchen planning service to meet our kitchen specialist at the kitchen department in the selected store.

No, we offer free kitchen planning services.

Yes, an auto-reply will be triggered to your email upon your appointment booking. Do also check your spam box if you do not receive it in your mail inbox. 

Proceed to your selected store's kitchen department on the date and time of the appointment that you have booked, approach any kitchen department staff on duty and inform them that you have an appointment booked, and our Kitchen Planner assigned to meet you will be around to kick start the planning discussion. Kindly be on time, as your assigned Kitchen Planner might not be able to accommodate beyond 1.5 hours of planning time due to subsequent scheduled appointments.

You will need to bring the measurements of your kitchen. If you do have the appliances which you plan to buy or existing, kindly bring the measurements or model of the appliances. Also, we do offer site measurement services for customers. Find out more.

Yes, if the kitchen plan is with the rough measurement of the kitchen, you may bring it for the first simple quotation. If you would like to have more detailed advice, we will suggest having a kitchen layout measurement with plumbing/electrical and a kitchen photo.

Yes, you can. For rescheduling and cancellations, we strongly recommend that you email or contact us at least 2 days in advance so that we can reschedule the next earliest availability for you.

After your consultation, you will get a 3D layout of your new kitchen and a parts list.

Yes, one kitchen appointment slot will cover one house kitchen plan. If you wish to plan more than one kitchen, then you may need to book another appointment.

Yes, we have a free kitchen planning tool that you can use to design your dream kitchen with IKEA products.

15. Do I need to pay for site measurement?
Yes, measuring service fees starts at RM60. Please reach out to our Kitchen Planner in IKEA stores near you to make the booking.

16. Do I need to be at home during site measurement?
Yes, we strongly recommend that the homeowner/decision-maker be around during site measurement so that our site measurement technician can map out the areas of the kitchen that require planning and identify areas.

17. What does the measurement team measure?
They will measure the kitchen area, including plumbing, sockets, electrical outlets, obstacles (if any), etc. Read more here.

18. What is the benefit of taking our measurement services?
Precise measurements and an accurate survey of the conditions of your existing kitchen lead to an accurate kitchen plan and ease of installation.

19. Apart from complete kitchen installation services, does IKEA provide individual kitchen-related services?
Yes, we do provide individual kitchen installation services, namely;

• Mounting of IKEA kitchen wall accessories
• Alteration of IKEA kitchen worktops
• IKEA kitchen sink & tap installation (For non-complete kitchens)
• IKEA appliance installation
• Installation of IKEA mini-kitchens (SUNNERSTA)

For the full list of services, you can refer here.

20. During my kitchen's installation day, do I have to be around?
Yes, we strongly recommend that the homeowner or decision-maker also be around on-site so that if any issues or queries arise, they can be clarified directly on-site to avoid miscommunication.

21. Where can I get support from when an issue occurs during installation day?
Normally, if there is any issue that occurs during installation that's about the design, stock, or parts of the kitchen, the installers on-site will inform our customer service so that the relevant parties can contact you for clarification if required. The arrangement will be made by our customer service for any follow-up action(s) required. Any issues regarding installation work & craftsmanship, the installers on-site will contact their superior/s for arrangements of the next course of action.

22. Will I be able to just go for planning, but engage my own installers for the installation?
Yes, you may; however, we will strongly recommend at least engaging our site measurement service, so that our Kitchen Specialist can provide better recommendations and planning of higher accuracy to avoid situations whereby cabinets are unable to fit in due to unknown onsite conditions.

23. I've purchased a custom-made worktop for my IKEA kitchen, but the cabinetry is only completed without a worktop. (Solid surface & Quartz worktop only)
Yes, a custom-made worktop such as Solid surface & Quartz will require a separate group of worktop technicians to go on-site to make a cast of the worktop shape after our kitchen installers have completed installation for the kitchen. Worktop technicians will then bring the cast back to their factory for fabrication, which takes around 7-14 days to complete before bringing the completed worktop back on site to install. And finally, our kitchen installers will return for the final touches of installation for the sink, tap, and hob.

24. Can I install the kitchen by myself?
Yes, you can do it, but you need to follow this installation guide. Find out more here.

25. What is covered under the product guarantee?
This guarantee applies to domestic use only and covers defects in materials and workmanship. Read more here.

26. How to be qualified for the guarantee claim?
Our IKEA sales order is also proof of purchase that qualifies you for the guarantee.

27. How long is the guarantee valid for?
The guarantee remains in force for the number of years stated and is valid from the date of purchase. The original purchase receipt is required as proof of purchase for the guarantee to apply. Read more here.

28. What is not covered under the guarantee?
This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents.

Follow our assembly instructions, installation instructions and care instructions carefully.

This guarantee does not apply to products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned with the wrong cleaning methods or wrong cleaning products.

This guarantee does not cover incidental or consequential damage.

29. How to reach IKEA, if I need assistance with the after-sales process or if I have any further questions?
Contact our IKEA customer service, you will find the address and phone number here.

To make sure that we can give you the best assistance, please highlight which store you have made the kitchen purchase of so that we can seek assistance from the same Kitchen Planner who has assisted you during your purchase.

30. How much would delivery with a picking service cost for my kitchen purchases?
We charge a flat rate of RM75 per trip for all kitchen combinations. If you require the picking of kitchen accessories, a separate picking fee will be charged at RM23.

Delivery of the kitchen combinations will take place within 7 days from the date of payment.

Typically, kitchen installation will be arranged on a separate date from your selected delivery date. Not to worry, these details can be discussed with your assigned kitchen planner during the finalisation stage.

31. Does your driver contact me before delivery?
Normally, our delivery drivers will contact you an hour before delivery time to inform you that your order delivery is on its way.

32. Can my kitchen purchases be delivered overseas through your delivery service?
We can only deliver the kitchen combination parts to a local freight forwarder that you have made arrangements with.