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Delivery

Get your dream home delivered at a lower rate!

Check out the applicable area here.

 

For online purchases only.  Applicable to in-store customers at IKEA Batu Kawan only.


Most of our products are flat-packed and designed in such a way that they can easily fit in your car. However, if you prefer to have your purchase delivered, we have a range of delivery options for you to choose from when shopping at IKEA.my or shopping at your nearest IKEA store.

If you’re placing an order online, we offer the following delivery options. Delivery is also already possible from the day after you made your order online, subject to availability.


Shopping at IKEA.my

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Service fee for delivery in West Malaysia

Parcel delivery (Zone A, B, and C)
RM25 

Delivery to metropolitan areas will take place within 3 working days and for non-metropolitan areas, delivery is within 6 working days.

*Order up to a weight of 24 kg, a volume of 84 litres and a maximum length per item of 1.6 meter.

Truck delivery:
Zone A RM98
Zone B RM163
Zone C RM258

For Peninsular Malaysia, delivery typically takes place within 2-5 days from the date of order.

More delivery details:

  • Our Delivery services are available for West Malaysia, Penang and main island Langkawi. The smaller islands neighboring Langkawi are excluded for truck delivery.
  • All other islands and PO Box addresses we are unable to provide Truck & Parcel delivery.
  • Our Truck delivery fee will be calculated upon your postcode and our delivery zones. See all delivery zones and fees per location.

*Please note for truck delivery, an additional flat rate of RM 98 will apply if there is no lift access/items can’t fit in the lift at the delivery address which is located in a building from 3rd floor onwards.

This service is applicable up to the 5th floor only. Please pay the fee directly to the service provider. 

In addition, kindly note that delivery is to one address of private residence or office. It is meant for a single location/one room. Additional charges apply for delivery to a building with multiple rooms even though it is for one single address.

Please also note that during major holiday seasons*, please allow an extra 1-3 business days for processing time on truck & parcel delivery orders due to high peak of orders.
*Chinese New Year, Hari Raya Puasa, Deepavali, Christmas, etc.

Service fee for delivery in East Malaysia

For East Malaysia, there is a lead time of approximately 3-4 weeks before order is delivered.

*We are currently experiencing longer delivery lead time for all shipments to East Malaysia due to global supply chain disruption arising from Covid-19 situation. Therefore kindly be informed that your order may potentially take longer to arrive at destination, with an approximate duration of 4-6 weeks lead time. We are truly sorry for the inconveniences caused.

Parcel delivery RM100
(including shipment)

*Order up to a weight of 24 kg, a volume of 84 litres and a maximum length per item of 1.6 meter.

Truck delivery RM675
(including shipment,
only available in Kuching, Miri and Kota Kinabalu)

Click & Collect RM575

The Click & Collect includes shipment to East Malaysia, you can pick up your purchase from the nearest Click & Collect point: 

  1. Kuching Click & Collect - Hexagon High Transport, 922, Jalan Demak Laut 3, Kuching, Sarawak
  2. Miri Click & Collect - Sino Eastern, Lot 1754, Jalan Bypass Eastwood Valley, East Wood Industrial Estate, Miri, Sarawak
  3. Kota Kinabalu Click & Collect - Fei Yang Logistics, Lot 71, 51/2 miles, Jalan Kilang, Sedoc Industrial Estate, Kollombong, Inanam, 88450, Sabah
  4. Other islands and PO Box addresses we are unable to provide Truck & Parcel delivery.

*Please note for truck delivery, an additional flat rate of RM 98 will apply if there is no lift access/items can’t fit in the lift at the delivery address which is located in a building from 3rd floor onwards.

This service is applicable up to the 5th floor only. Please pay the fee directly to the service provider. 

In addition, kindly note that delivery is to one address of private residence or office. It is meant for a single location/ one room. Additional charges apply for delivery to a building with multiple rooms even though it is for one single address.

Please note that during major holiday seasons*, please allow an extra 1-3 business days for processing time due to high peak of orders.
*Chinese New Year, Hari Raya Puasa, Deepavali, Christmas, etc.


Shopping at your nearest IKEA store

When visiting our stores, you have different options to have your purchase delivered to your home. And, we don’t just stop at your front door, we deliver all the way to your room of choice.

Picking with delivery – from RM98*

We offer a combined in-store picking and delivery service if you would prefer to sit back, relax and let us do the heavy lifting for you. Simply place your order with one of our co-workers in-store.

 *Picking fee of RM23 is included in the price.

Delivery only – from RM75

If you are happy to pick your goods yourself we can still deliver for you.

Parcel Delivery – RM25

For online purchases of accessories and small items of furniture, the parcel delivery service is available.

More delivery details:

  • Our Delivery services are available for West Malaysia, Penang and main island Langkawi. The smaller islands neighboring Langkawi are excluded for truck delivery.
  • If you are shopping in-store, please speak with an IKEA co-worker at an information counter in the store.
  • All zone delivery details per IKEA store:

If you are shopping in-store, please speak with an IKEA co-worker at an information counter to book the service. Alternatively, you can also book for services at the delivery counter in the store.


Click & Collect

To make it easier and more convenient to get the home you dream of, now you can shop online and collect your order in-store for only RM23 per collection order.

Step 1: Choose our “Click & Collect” service at the checkout page and select your preferred store for pick-up.
Step 2: You will receive an order confirmation via email with your order number and tax invoice.
Step 3: Please wait for the 2nd email to notify you that your order is ready for collection. You can pick up the order at the selected store between 10:00am – 8:00pm at the pick-up points.

Please collect within 3 days after receiving the email notification. The order will be automatically canceled and refunded if not collected after 3 days.

Pick-up Points:

Damansara: Merchandise pick-up counter (counter 6), Exchange & Returns area at Level G.
Cheras: Click & Collect collection point counter at Level B1.
Tebrau: Merchandise pick-up counter, Exchange & Returns area at Level 1.
Batu Kawan: Merchandise pick-up counter (counter 7), Exchange & Returns area at Level 1.


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