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Customer Service

Before shopping

Shopping Guide

Where would you like to shop at IKEA today?
3 shopping guides are available.​

IKEA Store Facilities

The IKEA store offers a variety of facilities so that customers can enjoy shopping comfortably. We have IKEA restaurants and cafés where you can taste traditional Swedish food, as well as a play area where you can play for small children.​

Delivery and collect

There are a several ways to collect your package. Delivery at selected date/time, order online and collect at store, pick up at Pick Up Point with reducing delivery fee.  Service fees can be found here.

Payment options

At IKEA, we think everyone deserves a well-designed, functional home – and that paying for it shouldn’t be difficult. That’s why we have multiple payment options for in-store and online shopping, including financial services for when you need a little extra help, which you’ll find on this link.

About membership program

Get access to a number of exciting member benefits. Some save you money, some save you time, other save you fuss. It's free and there are no fees!

After purchase support

Change Delivery Date/Time

Check the status of your order and you can change the delivery date in our self service portal.​


Within 365 days from the date of purchase at the store or online store, if the assembled furniture is unused and there is no problem with the product. You can find also cancellation policy here.

Spare parts

Find and order screws, cam locks, dowels and more for BILLY, HEMNES, POÄNG, MALM and other IKEA products. Get for free and delivered to your address in about ten days.

Assemble for you​

With IKEA assembly service, you decide how to spend your time. Because some days, assembling furniture is fun and fulfilling. Other days, not so much. Our professional, convenient service lets you get life sorted instead of sorting screws.

Buyback & Resell

With Buyback & Resell, you sell us used IKEA furniture you don’t need in a safe, streamlined way year-round. You’ll get IKEA credit. Someone else buys your old stuff second hand from us and gives it a new home. Everyone wins, especially the planet.

Furniture Care

​For comfortable everyday, it’s important to care your furniture.

Lost & found

Your lost items can be checked on iLost.

Recommended IKEA Services

Curtain Alteration Service
Need a hand with your new curtains? Our sewing service will take care of your new curtains, shortening to the right length, or even make them from our metre fabrics.

Sofa and Mattress Take Back Service​
Need to make room for your new sofa or mattress? On delivery of your new IKEA mattress or sofa, we are happy to take the old one away and recycle/reuse/dispose of it for you. Free of charge.

Planning Services​
IKEA adviser with a wealth of experience and knowledge will propose the coordination of the entire room, kitchen and bathroom. We also support the service remotely.

Do you still have questions?

We also have frequently asked questions. Please take a look before making inquiries.

Contact Us
Not finding what you are looking for in our most frequently asked questions?  Reach out to us. Here are the different ways to get in touch.