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Contact us / FAQ

Frequently Asked Questions​

Look for the answer to your question in the box below. Use keywords such as "delivery" or “opening hour" and we will offer you several solutions similar to the situation you are in.​

Here's what you can do yourself​

Do you want to check the status of your order or are you thinking about returning a product? Check out the self-service tools below to help you do just that!​

Manage your order​

Change the delivery date / time and cancel the order.​

See details​

Stock check​

How to check the stock of each store and online store.​

See details​

Lost and found​

Your lost items can be checked on iLost.​

See details​

Spare parts​

Find and order screws and get it delivered to your mail box.​

See details​

Ways to contact us​

Not finding what you are looking for in our most frequently asked questions?  Reach out to us. Here are the different ways to get in touch. 

Customer Harassment

IKEA Japan strives to respond in good faith to customer inquiries and requests regarding our products and services. At the same time, we place great importance on protecting the dignity and working environment of our co-workers, who are close to our customers and provide support to them every day.
For this reason, as a means of realizing the customer's request, we may refuse to provide services or customer support if we judge that the act falls under harassment of the co-worker, such as words and actions that deviate from the scope of common sense or excessive demands based on socially accepted norms.
In addition, if these acts are judged to be malicious, we will take appropriate action after consulting with the police or lawyers.
Thank you for your understanding and cooperation.

How can we help you?​

Click the Get Started button to choose a topic. We will help you find the best solution.​


*Available only in Japanese.​
To order via chat, please go to Japanese Phone & Chat Purchase page.​



Do you prefer to contact us by phone, or make a purchase by phone? We are here to support you.

Many wrong calls have been made. Please check the number carefully. It is IP phone starting with 050.

General customers
Opening hours​ 10:00~19:00 (everyday)​

Business customers
Opening hours​ 10:00~18:30(Weekdays and Saturdays)

*Call rates are the same nationwide. (3.6 yen for 1 minutes for landlines, 21 yen for 30 seconds for mobile phones)​
*It is not possible to connect directly to the store.​​