Most Popular inquiries
Need to talk to someone?
Supported via ChatThe chat service is only available in Japanese.
Supported via Phone
Apply assembly service
Product damaged, Missing item
Cancel or reschedule delivery service
Product size and specifications
Consultation about how to purchase
· Private customers
(Weekdays, Saturdays, Sundays, and holidays)
· Business Customers
(Weekdays and Saturdays)
Lost and Found
You can check for all lost items on iLost which is a lost property management site.It can take some time after an item is found for it to be added to the page. If the lost item is not listed, please check again on another day.
Looking for Help?
We are confident in the quality of our products and many items are covered by guarantees.
IKEA offers a 5 to 25-year quality guarantee for certain products.
Weekdays, weekends and holidays
- Call charges are 8.5 yen for 3 minutes from land-line phone, 10 yen for 20 seconds from mobile phone.
- Not available from some IP phones.
- Please be careful for wrong number calls.