Skip to main content

Contact us

Welcome to IKEA Customer support Centre!

This is a temporary text

When the section goes live, it will not be shown.

Need to talk to someone?

Supported via Chat

The chat service is only available in Japanese.
Current waiting time

Supported via Phone

Opening Hours
10:00-19:00
Apply assembly service
Product damaged, Missing item
Cancel or reschedule delivery service
Product size and specifications
Consultation about how to purchase
Stock check

Current waiting time

Phone Purchase

Opening Hours
· Private customers
10:00-19:00
(Weekdays, Saturdays, Sundays, and holidays)
· Business Customers
10:00-18:30
(Weekdays and Saturdays)

Available only in Japanese. The delivery fee of Phone purchase might be different from online store.

Lost and Found

You can check for all lost items on iLost which is a lost property management site.

It can take some time after an item is found for it to be added to the page. If the lost item is not listed, please check again on another day.

Looking for Help?

Warranty Information

We are confident in the quality of our products and many items are covered by guarantees.
IKEA offers a 5 to 25-year quality guarantee for certain products.

Important Note