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Returns Policy - Exceptions during COVID19

Returns Policy – It’s ok to change your mind, we support you in the safest way!

During these unusual times, the safety of our customers and co-workers are our highest priority. To ensure our customers have a safe shopping experience with IKEA, we have come up with exceptions to the return policy during COVID-19.

We at IKEA, CARE. As we are in this together, the health of our customers and co-workers is our focus. To ensure the hygiene of the products and to assure our customers buy safe products we have made some exceptions to our RETURNS and EXCHANGE POLICY

Our teams have put in place necessary measures to safeguard the customer’s health as well as interest in shopping for IKEA products.

Our customer care team is working around the clock to make returns as safe as possible. We encourage customers to share the pictures of the articles to be returned with our Customer Support team at customercare.india@ikea.com, before visiting the store. Our customer care team will gladly assist in every step to make returns experience hassle-free.

We have never done this before, but are putting in place to ensure store visit will be of value for the customers, given the current situation. The customer care team will guide on the returns process on a case to case basis.

For all orders placed during the COVID-19 lockdown or before store re-opening:

· We are open and ready to serve! If the return period falls within the COVID-19 lockdown time, customers can return the products when the store resumes operations. We have made this exception on safety grounds and will consider returns for our customers whose return period expired during the lockdown period.

· We have extended expiry date of IKEA refund and gift cards that expired after 23rd of March up to 30th Sep 2020

· Invoices that are expired during COVID Lockdown are extended up to 30th Sep 2020

· We are temporarily suspending our “Love it or Exchange it” Mattress policy to protect co-workers, customers and community’s health at large

· The following items will not be eligible for returns:
-Unpacked articles will not be accepted for returns or exchange
(articles will be considered for returns or exchange only if it brought back in its original packaging)
-Fabric based articles sold without packaging
-Unwrapped Chopping Boards, Unpackaged/Unwrapped wooden articles
-Home organization
(articles sold without packaging or brought back unpackaged)
-Discontinue returns of ASIS Articles
-Children’s IKEA

From 08th June, we are welcoming customers back to our IKEA store. You’re free to change your mind, for all the products you shop post store reopening, we give you up to 60 days to return your purchase. If you are an IKEA Family or IKEA BUSINESS member, you have up to 90 days to return.

Safety of IKEA products

Our store re-opening is compliant with the highest safety standards put in place by local authorities as well as our global safety standards. We have passed the Government Audit for safety before resuming operations and to secure we receive our valuable customers back in the store. We are taking additional steps to ensure all the products customers buy goes through high standards of sanitization. Our products are completely safe to purchase and return.

Have more questions about returns? Write to us at customercare.india@ikea.com or chat with us online https://www.ikea.com/in/en/customer-service/customer-service-contact-us-pub73a33510 or call us at 18004194532

Please Note:

For Returns or Exchange of Articles, Pick Up charges are applicable. Write to us at customercare.india@ikea.com or chat with us online https://www.ikea.com/in/en/customer-service/customer-service-contact-us-pub73a33510 or call us at 18004194532 for further questions


The terms and conditions set out in this return policy apply to all goods purchased from IKEA India. This return policy is in addition to Customer's statutory rights.

You can purchase products from us in store or online and we will accept them back for a full refund in the original method of payment up to 60 days after the purchase, 90 days if you are a IKEA Family or Business member.

In order for us to give you a full refund we expect that the products are in the original unopened packaging, if the product does not come with packaging* then all labels must still be intact. If the packaging has been removed from the products then we will not issue a refund.

*For example our home furnishing accessories don’t always have their own packaging, like cushions or kitchen utensils

A friendly and helpful co-worker to support you with the refund, whether you speak to one of our team at the customer support center or in-store.

We may refuse the return, exchange or offer a Refund card if the returns criteria are not fully met. If proof of purchase is unavailable, we will refund the lowest selling price within the 6 months for that product.


How do I initiate a refund?

We are happy to arrange a pickup of your products, please contact our customer support center on 1800 419 4532 and have your invoice available. For this service there are charges applicable, see our delivery prices for information or ask one of our team in our customer support center.

Alternatively, for our customers living in Hyderabad we welcome you to our returns department where you can return your products.

Please contact our customer support center on 1800 419 4532 and have your invoice available. For this service there are charges applicable, see our delivery prices for information or ask one of our team in our customer support center.


Delivery packaging:
Please note that if you opt for a pickup for your refund we require you to keep the box and any packing material that came with the parcel, in a condition that allows us to transport the products safely. We see the delivery and returning of goods as a joint responsibility if the products are damaged due to absence or condition of packaging this can affect the amount we refund you.

Change of products:
Once your online order is processed we pick and hand over your items immediately to our delivery provider. This means we are not able to alter the order once payment has been processed.

Order cancellation:
If you cancel your order before the goods are dispatched from our central warehouse you will be entitled to a full refund of product and services. Once the products have left the central warehouse we will process a refund for product, however, the delivery charge will not be refunded.

Cancellation is not possible within 24 hours of the start of the delivery time window.

e.g. If your delivery window is 10am-2pm, you must cancel by 9.59am latest on the previous day.