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India Returns Policy

We’ve detailed everything about our generous IKEA return policy – which is the same for all customers and all channels –  

Do you want to exchange or return products at store?

Don't worry click on the link below to get started!

 

Do you want to exchange or return an article that was received damaged due to delivery?​

We are sorry to hear that the article was damaged, just click the below link and follow the steps for us to exchange or refund the article. If the delivery claim is more than 7 days, please contact customer care​

Do you want to exchange or return articles due to a change of mind via collection from home?

We are sorry to hear the article did not meet your expectations. We can arrange to collect products; you want to exchange or return them for a small fee. We’ll notify you of the cost, which will be paid before arranging pick-up. We will need the product to be packed in the same condition as it was bought.

When you’re ready for your product to be collected, contact us, being sure to include your order number.

IKEA India:

Returns Policy - Effective Sep 1st, 2024

At IKEA, it’s OK to change your mind. Sometimes what seemed perfect for your home, office or garden, just isn’t right. Exchanging or Returning a product to us is convenient and hassle-free, no matter how or where it’s bought.  

You have 365 days to exchange or return your purchase for a full refund. We will refund you in the refund card if the article is not in original packaging or by the same method as your original payment if the article is in original packaging. If the exchange and returns criteria are not fully met, we may refuse the exchange or return.

  • The following articles are not eligible for exchange or returns.
  • Food Articles
  • Plants
  • Custom made worktops
  • Gift card
  • Love it or exchange it - policy for mattresses (Learn more) It takes time for you and your new mattress to get used to each other. That's why we give you up to 365 days to be sure you're compatible. If the chemistry isn't right, simply come back and choose another mattress. To avail the chance to change the mattress we require you to use the mattress for at least 30 days.
  • We will exchange the mattress once during this 365-day period (from the date of purchase). Please ensure that the mattress you want to exchange is in clean, hygienic (not altered from its original form) and unstained condition.
  • The mattress that you wish to exchange must be selected from our full price mattress range. If the new mattress is higher in price you will need to pay the difference, if the mattress you select is lower in price the difference will be refunded to you on an IKEA refund card.  

Returns via online purchase:

  • For exchange & returns of online orders customer can either contact Customer Support Center (Timing: 8 am - 10 pm) or head to your local IKEA store.
  • We will need customers to share the pictures of the articles for us to initiate exchange or refund and the proof of purchase (invoice). 
  • Customer can also connect to the Customer Support Center through chat. 
  • Once the form is received, we will contact you within 24 hrs. before the articles are accepted for returns or exchange. Post which article would be accordingly picked up from the customer’s doorstep. 
  • If the article is eligible to be returned, we suggest you pack the articles in the same condition as you received it or in transport worthy packing.

 

Returns via in-store purchase:

  • Customer can either head to your local IKEA store and enter through the Exchanges & returns entrance.
  • Customers visiting the store can book Express Returns for a priority queue with a validity of 14days from registering. 
  • Follow signage to the Exchanges & returns desk. Once you arrive, sign up to join the line.   
  • If your items were delivered from the store and you need to schedule a pickup, please contact the Customer Support Center.
  • Retain the original packaging of the articles opened as the returns or exchange will be accepted only once the articles are packed in their original packaging as per the instructions provided. Know more.
  • Exchange and Returns will be processed on presenting the original invoice only All refunds will be processed in Refund Card that can be issued immediately or to the original mode of payment where the credit happens within 21 business days from the date of returns processed by IKEA. 

Exchanging or returning unopened IKEA products

You can return anything unopened IKEA product within 365 days, for a full refund. No rush, no complicated conditions. ​ It’s best to bring your proof of purchase – but if you can’t find it, we’ll help you locate your digital receipt. ​

If you would like us to pick the article for exchange and return, then we will be a nominal charge for pick up. Please contact customer care at 18004194532 

Exchanging or returning opened and tested IKEA products 

We think everyone should be able to test out any product, so we take back opened products within 365 days – even assembled ones. Just show us your receipt for a full refund in a refund card. Assembled articles can be exchanged and returned at any of the store.  

If you would like us to pick the article, then the article has to be disassembled and packed in transport worthy packing. (box and packed so it can be transported without damages to the unit). There will be charges for pick up.  

IKEA products that can’t be exchanged or returned​

Only dirty, stained, damaged, parts missing or adapted products are excluded from our IKEA exchange and return policy. ​