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Can IKEA pick up my old IKEA mattress if I want to return it?

If you would like IKEA to collect your mattress or mattress pad, contact IKEA’s customer service centre during opening hours or visit nearest IKEA store.

Pickup service is available for a small fee, payable in advance. To receive a full refund, the mattress should be in its original, unopened packaging. If it’s been opened, don't worry — you’ll still be eligible for an exchange up to 365 days from the date of purchase. If you are an IKEA BUSINESS member, you have up to 90 days.
For further assistance, please feel free to contact us using any of the options below at your convenience:
  • WhatsApp: You can contact us through WhatsApp: 917965088859.
  • Call: Reach out to us at our toll-free number 1800 419 4532. We are available on all days of the week including weekends and public holidays.
  • Email: You can email us anytime at: customer.support.in@ikea.com. Our team will get back to you within 24 hours.
 For detailed guidelines, please refer to our mattress return policy.

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