Can I change my Click & Collect (C&C) collection time-slot?
Yes, you can! However, we’d love for you to pick up your order on your chosen date and time slot.
Something urgent come your way and you want to change your Click & Collect collection time-slot?
For your convenience, we can hold onto your order until the next day of the collection date. However, the order will be cancelled if not collected within the given extended time, and your amount will be refunded into the original mode of payment.
Please reach out to us for support. We are here to help:
- WhatsApp: You can contact us through WhatsApp: 917965088859.
- Call: Reach out to us at our toll-free number 1800 419 4532. We are available on all days of the week including weekends and public holidays.
- Email: You can email us anytime at: customer.support.in@ikea.com. Our team will get back to you within 24 hours.
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To use this service, add your desired items to your cart, and select the 'Click & Collect' option at checkout. Choose your preferred collection point and time slot. You'll receive a confirmation email/SMS with collection details, and once your order is ready, you'll be notified to pick it up. Ensure you have your order confirmation and ID with you. For any issues during collection, follow instructions provided in your notification or reach out to IKEA customer support.
Read moreWith Click & Collect, you place your order online and then pick up your items at an IKEA store or a designated Collection Point. This delivery option is ideal if you’re flexible with self‑collection, want to avoid home delivery fees, or if you’d like to pick up your order at your convenience. This may be particularly useful if you are close to an IKEA store or if a secure delivery to your home is not feasible in your area.
Read moreThe delivery time can vary according to the type of shopping and delivery you choose.
Read moreIKEA offers Home Delivery, Parcel Delivery, and Click & Collect.
Read moreYou can reschedule your order on our website using the Track & Manage order tool. To update order details, please contact us.
Read moreTo choose the best delivery option, consider the size and type of your order: Parcel Delivery for smaller items, and Truck Delivery for larger or bulky items. If you prefer picking up your items, Click & Collect offers flexibility. For home deliveries, check available timeslots, lead times, and costs.
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