Prepare for your visit

Parking at our stores

Our IKEA stores offer free parking, including Disabled parking bays, depending on availability.

Exclusions:

• IKEA Aberdeen: free parking in the retail park for a maximum of 24 hours. No Parent & Baby parking bays available.
• IKEA Brighton: 45 min free for Click and collect. Hourly paid parking at the Churchill Square shopping centre: £5.50/2hours. 
• IKEA Harlow and Norwich: free parking in the retail park for a maximum of 3 hours.
• IKEA Greenwich: free parking is only available for a maximum of 5 hours.
• IKEA Hammersmith: 20 mins free parking, then hourly paid parking at the Livat shopping centre. No Parent & Baby parking bays available.
• IKEA Oxford Street: no parking available.
• IKEA Southampton: 3 hours free for customers spending over £30.

Electric vehicle charging

At IKEA, we believe in having a positive impact on people and the planet; therefore, when visiting our store, we encourage our customers to travel via sustainable modes of transport.

Our service partner GRIDSERVE provides an Electric Vehicle Charging service at our IKEA stores, at which they charge a small fee* for a rapid charge (contactless card payments accepted). For more information, visit GRIDSERVE here.

Exclusions: IKEA Belfast, Chester and Harlow currently do not offer EV charging.

^{*For pricing, please visit the GRIDSERVE website, and for availability and specifications, please visit the GRIDSERVE map and search for 'IKEA' for more information.}

Småland

We like to make visiting IKEA both fun for kids and easier for grown-ups. Småland is our free supervised play area, located at the entrance of our stores. IKEA Småland co-workers will take care of your children for free for 60 minutes while you can enjoy shopping in-store.

Exclusions: IKEA Aberdeen, Belfast, Birmingham, Brighton, Chester, Croydon, Edinburgh, Glasgow, Hammersmith, Harlow, Manchester, Oxford Street, and our Plan and Order Points currently do not offer Småland.

Family friendly toilets / baby care rooms

Each store offers family-friendly toilets located in all toilet areas as well as nursing and changing facilities. These contain step stools and toilet seat boosters in each family toilet cubicle.

There are nappy vending machines and pull-down changing tables in both male and female toilets, with separate changing facilities available.

Please be advised that users will require their own sling to use the hoist facility and access may be by request or by RADAR key.

Exclusions: IKEA Chester, Norwich and our Plan and Order Points currently do not offer baby changing rooms.

Nursing rooms

At IKEA, we invite mothers to breastfeed where they wish. All our stores offer nursing and changing facilities. These rooms are generally located in the main toilet blocks at the entrance area of each store, they are lockable and large enough to store your pram or pushchair.

Exclusions: IKEA Aberdeen, Brighton, Chester, Hammersmith, Harlow, Oxford Street and Plan and Order Points.

Baby feeding areas

We also have a dedicated area within the restaurant in selected stores that offers a calm and private environment if preferred.

Available at IKEA Belfast, Bristol, Exeter, Gateshead, Greenwich, Lakeside, Leeds, Manchester, Milton Keynes, Nottingham, Southampton, Warrington, Birmingham and Wembley.

Accessible store

To support your visit we offer a number of manual wheelchairs*, accessible parking spaces and wide aisles in store. Our pay points are also fully equipped with detachable chip & pin pads with easy release for those with mobility issues.

^{*Please note the following stores currently do not provide wheelchairs: IKEA Brighton, IKEA Harlow, IKEA Norwich, IKEA Chester and all Plan and Order Points.}

Changing places

We offer enhanced places to change children and adults in 14 of our stores*.

*Exclusions: IKEA Birmingham, Chester, Croydon, Glasgow, Hammersmith, Harlow, Leeds, Norwich, Oxford Street, Southampton, Warrington, Wembley and Plan and Order Points. 

Assisted car loading​

We are more than happy to assist you in the loading/unloading of goods to and from your vehicle. 

Please note that due to the absence of parking, IKEA Oxford Street does not offer this service.

Service animals and rest points

All service animals are welcome in our stores. Our stores are equipped with many rest points including benches for when you need a break or simply want to ponder that purchase.

Hearing loops

We have hearing loops in numerous locations throughout each store. These are indicated by signage and can be accessed by switching to the T setting or hearing loop programme on your hearing aid.

Quiet/Prayer rooms

We offer designated multi-faith prayer rooms* for reflection and prayer, including sinks and drying facilities. 

*Exclusions: IKEA Brighton, Chester, Edinburgh, Gateshead, Glasgow, Harlow, Lakeside, Milton Keynes, Sheffield and our Plan and Order Points.

At IKEA, accessibility is a key priority. That’s why we’ve partnered with AccessAble, a specialist organisation that provides detailed accessibility guides to help everyone navigate our stores with confidence.

Each IKEA store has its own guide, offering practical information for disabled customers. You can explore the guides here: www.accessable.co.uk/ikea.

Assisted shopping

For visitors with specific needs, we offer a range of services, including assisted shopping.

This can range from support in getting around the store, help with picking items in our Self-Serve warehouse to loading/unloading goods from your vehicle.

To book, please contact us prior to your visit or alternatively you may request help upon arrival at the store in the Customer Service area.

Exclusions: Please note this service is currently not offered at our IKEA Aberdeen and Plan and Order Points.

Remote shopping

We also offer remote shopping options by chat, telephone or video calls to our customers who cannot visit our stores.

Scan and pack as you shop

With the IKEA app, you can now save time by scanning purchases as you shop and paying at the dedicated check-out on your way out. Simply scan the barcodes of items you pick up and pack as you shop. Once you're done shopping, head to the dedicated check-out on your way out to complete your purchase.

Please note this is currently unavailable at IKEA Aberdeen.

Free Wifi

Need a faster connection to use our IKEA App or reply to messages? Our free WiFi is available all over the store, and we are proud to be members of the Friendly WiFi scheme.

Shopping bags

We have shopping bags for picking up smaller items that are available whilst exploring our show room and trolleys in both our Market Hall and Self-Serve areas for your bigger shopping items, which are available at the entrances.

Wheelchair and family trolleys

All family*, wheelchair and disabled specific need trolleys** are available at the main entrance of our stores. 

^{* Family trolleys are currently not offered in our IKEA Aberdeen, Brighton, Chester, Edinburgh, Exeter, Hammersmith, Harlow, Manchester, Milton Keynes, Oxford Street, Sheffield, Southampton and Warrington stores and at our Plan and Order Points} 

^{**Wheelchair trolleys are currently not available at our IKEA Aberdeen, Brighton, Chester, Hammersmith, Harlow, and Warrington stores and at our Plan and Order Points.}