IKEA Returns
At IKEA, it’s OK to change your mind. Our IKEA 365-day return policy means you can try our products at home and easily return them for refund card. Terms and conditions apply.
What can we help you with?
How to make a return at IKEA
We’ve simplified our IKEA return policy so that there are just three key things to remember about making a return to us.
- You have 365 days to make a return, whether your product is new and packaged, or opened and assembled. Opened and assembled products will be refunded to a refund card.
- Bringing your receipt smooths the process, but we can help you find your receipt if you can’t.
- You can always return it to an IKEA store, whether you bought it online or in-store.
We have detailed pages about the IKEA return policy, IKEA guarantees and IKEA claims, to help you along the way.
In-store returns to IKEA
Our Exchanges & Returns area is where to head when you want to return anything to our stores. Because our 365-day return policy is simple, the process is usually smooth – especially if you bring your receipt and arrange an Express return online beforehand.
If you have your till receipt or order number handy, follow the link below and enter your details to receive your Express return barcode. This will make your journey to the Returns counter much quicker.
Please note returns are not accepted in our Plan and Order points such as Preston and Hull.
IKEA returns via collection
If you need IKEA to collect your order, you can arrange this from our Contact Us page. Please have your order number available.
You will be eligible for a collection charge of £25 unless the product is faulty or not as described, in which case IKEA will cover the cost of return. Where a collection charge is applied, this will be deducted from the refund due to you.
Collection of the product(s) will only take place from the delivery address to which they were delivered.
Parcel returns
If the article(s) you are returning were purchased online and have a total weight of less than 10kg and can fit in a parcel of 60x50x50cm or less, it can be returned for free using Yodel.
You can return at your convenience to over 7,000 locations. Please be advised that your refund will be processed once the article(s) have been received by IKEA.
The Yodel service is only available for purchases made online. For the return of articles purchased in-store, please visit your local store along with your receipt and the article(s) you wish to return. We are unable to offer exchanges under the Yodel service.
Should you require an exchange, please visit your local store along with your order number and the article(s) you wish to exchange.
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Spare parts
Missing a leg for your sofa? Need an extra hinge? Spare parts big or small, we’ve got you covered. Repairing rather than replacing or returning your furniture is great for the environment and great for your wallet!
Guarantees
We’ve created comprehensive IKEA guarantees for many of our products and have gathered them all. Because, while we believe in the quality and durability of our products, at IKEA we like to have your back.
Cancelling an IKEA order
For orders not yet dispatched, you can cancel through the IKEA Track and Manage my order page. For dispatched orders, simply cancel by contacting IKEA Customer Support Centre.
For online orders, we offer a 14-day cancellation policy. This provides a full refund, plus your basic delivery charge, if you cancel up to 14 days after the order has arrived with you.
When contacting us, please have your order number ready.
Frequently asked questions
Some of your returns-related questions will be covered on our guarantees page, claims page or return policy page. All the other questions we’re asked most often are covered in our FAQ page.