Why is my coupon/discount code not accepted?
Make sure you check that your coupon/discount code is still valid and that your purchase complies with the specific coupon/discount code conditions.
IKEA coupons and discount codes generally has a limited validity and expiration date. If you can't apply your coupon/discount code, make sure that you first check that it's still valid. Some coupons and discount codes are also only applicable to a selection of products, so make sure you check what conditions apply.
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Where can I find my order number?
There are several ways to locate your order number depending on how you made the purchase. It can be found on your email confirmation, order form or on your invoice.
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Can I pay via bank transfer?
Unfortunately, we don't accept bank transfer as a payment method.
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Can I get a copy of my invoice?
Once you place an online order, you should receive an order confirmation in your email. This email will have the invoice attached.
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What payment options do you offer?
We are pleased to accept all major credit and debit cards.
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Can I place an order via webchat?
Yes, you can! Have your list of items ready and get in touch with us over webchat when you're ready.
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Is it possible to test the product at home and return it if I'm not satisfied?
Within the 365 days you have the right to test the product and if it doesn't meet your expectations we're happy to take the product back, as long as it is used within a certain extent and is still in a saleable condition.
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