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Why are some items in my basket not available?

We're sorry that some items are showing as not available. This is likely due to a stock issue.

If your shopping basket is advising that some products are not available, this is likely to be a stock issue. Please check to see if another delivery or collection option is available.

Alternatively, if you wanted to travel to your local store, you can check on the product page to see if the item is in stock.

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