Skip to main content
EN GBEnglish

I bought a product more than 365 days ago and haven’t used the product, can I still make a return?

If the product is unused and in the original package, we will always support you with a return on a refund card, no matter when you bought the product.

What particular parts of our answer do you find unsatisfactory or unhelpful?

The text is confusing to understand

The text is not relevant to my question

The text is relevant but not helpful

The text is too long or too short

Thank you for your feedback!

Was the article not helpful? Try one of the related articles below.

  • Can I return my products to any IKEA store?

    Yes, you can return your products to a store other than the one of the original purchase.

    Read more

  • I want to return or exchange an product I purchased with Interest-free credit?

    Read more

  • I paid in cash. Can I get a refund onto my card instead?

    Payments in cash can only be refunded back to cash.

    Read more

  • How can I return an item?

    We have a variety of ways for you to return your item.

    Read more

  • I returned a product and received an IKEA refund card - how long is the refund card valid for?

    IKEA refund cards have no expiration date, and are valid in all IKEA stores and on our website.

    Read more

  • Can I return a product to another country?

    In the UK, you can return products that you have bought in other countries, and vice versa, if you bring a receipt or proof of purchase and it's within 365 days. 

    Read more