Where is my refund?
We're sorry to hear that you are still awaiting on your refund.
If you are awaiting a refund for a cancelled order or have returned a product back to IKEA, we will aim to process your refund back to the original payment method within 14 days. If this time has elapsed then please don't hesitate to contact us.
Did you find this useful?
Thank you for your feedback!
What particular parts of our answer do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
-
Do you provide extra or replacement fittings?
Yes, you can order spare parts online and get them delivered to your door!
Read more
-
How can I get an update on my case?
If you have contacted us and opened a case, our team will be working as quickly as possible to get back to you with an update.
Read more
-
The product I've purchased has missing parts, what shall I do?
If there is a six digit code provided on the assembly guide, we can have these parts sent directly to you for free. We can provide this part for you in-store or delivered to your address.
Read more
-
How long will my spare parts order take to be delivered?
Our spare parts come from our global supplier in Europe, so delivery time will vary depending on your order.
Read more
-
As US Military personnel, can I claim tax relief on IKEA products?
US military personnel who come over to the UK are entitled to Tax Relief under a UK Government scheme.
Read more
-
What do I do if I have a damaged product?
The quickest and easiest way to have this resolved is to visit one of our stores. Alternatively, you can self claim for delivered items through the 'Manage my Order' via your account.
Read more